Citadines Marina Halong | Hotel in Ha Long

| 9.0 (31 Reviews) |  1 Bathroom
Bai Chay Hotel | Citadines Marina Halong

Hotel in Bai Chay, Ha Long

Along with 4 restaurants, this hotel has an indoor pool and an outdoor pool. Free WiFi in public areas and free self parking are also provided. Additionally, a fitness center, a bar/lounge, and a snack bar/deli are onsite.
Change of towels is available on request.
Citadines Marina Halong offers 580 air-conditioned accommodations with safes and complimentary bottled water. Rooms open to balconies. Each accommodation is individually decorated. LCD televisions come with cable channels. Bathrooms include bathrobes, slippers, designer toiletries, and bidets.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include hair dryers and complimentary toiletries. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.


An indoor pool, an outdoor pool, and a children's pool are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Amenities

Air Conditioner
Parking
Pool
Designated Smoking Area
Wheelchair Accessible
Balcony/Terrace
Accessibility
Business Services
Sports/Activities
Bedding/Linens
Wellness Facilities
Restaurant
Bar
Toiletries
Guest Services
Eco Friendly
Breakfast
Child Friendly
Internet
Laundry

Facility Overview

Bathrooms
  • Towels
  • Bathrobes
  • Bidet
  • Toilet paper
  • Soap
  • Hair dryer
  • Toothbrush and toothpaste (on request)
  • Shampoo
  • Designer toiletries
Bedroom
  • Bed sheets
  • Air conditioning
  • Laptop-friendly workspace
  • Desk
  • Eco-friendly cleaning products used
  • Phone
  • Recycling
  • LED light bulbs
  • Water-efficient showers only
  • Water-efficient toilets only
  • Window screens
  • Desk chair
  • Individually decorated
  • Safe
  • Slippers
  • Energy-saving switches
  • Connecting rooms available
  • Local maps
  • Turndown service
  • Soundproofing
Breakfast
  • 1 bar
  • 4 restaurants
  • Room service available
  • Buffet breakfast available for a fee daily 6:00 AM–10:00 AM: VND 350000 for adults and VND 260000 for children
  • Free bottled water
  • Local meal delivery service
Parking
  • Onsite parking available only on request
  • Wheelchair-accessible parking available
  • 24-hour roundtrip airport shuttle (surcharge)
  • Free self parking on site
Accessibility
  • Wheelchair-accessible business center
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Well-lit path to entrance
  • Elevator
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible pool
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Activities
  • Beach access
  • Cave exploring
  • Theme parks
  • Designer stores
  • Bike parking
  • Children's pool
  • Free bicycle rentals
  • Indoor pool
  • Billiards/pool table
  • Outdoor pool
  • Fitness center
  • Bike storage
Entertainment
  • LCD TV
  • Cable channels
General
  • Meeting rooms - 4
  • 24-hour business center
  • Conference space (1808 square feet)
  • Computer station
  • Grocery/convenience store
  • ATM/banking services
  • Gift shop/newsstand
  • Elevator
  • Banquet hall
  • Water dispenser
  • Chinese (Mandarin)
  • Malay
  • Vietnamese
  • English
  • At least 80% lighting from LEDs
  • Designated smoking areas (fines apply)
  • At least 80% of food locally-sourced
  • Vegan dining options
  • Vegetarian dining options
  • Local culture & ecosystem education
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Living plant wall
  • At least 80% organic food
Guest Services
  • Children's pool
  • Grocery/convenience store
  • Indoor pool
  • Snack bar/deli
  • Free children's club
  • Outdoor pool
  • Soundproofed rooms
  • Laundry facilities
  • Laundry facilities
  • Dry cleaning service
  • Daily housekeeping
  • Concierge services
  • Change of bedsheets (on request)
  • Luggage storage
  • Multilingual staff
  • Change of towels (on request)
  • Tour/ticket assistance
  • 24-hour front desk
  • Turndown service
Internet
  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi
Outdoors
  • Pool sun loungers
  • Outdoor furniture
  • Pool umbrellas
  • Garden
  • Vegetable garden
  • Balcony

Policies

Check-in
Check-in time starts at 3:00 pm early check-in is available for a fee early check-in subject to availability late check-in subject to availability minimum check-in age: 18
Check-out
A late check-out fee will be charged check-out before 11:00 am late check-out subject to availability
Child Policy
Children are welcome. rollaway/extra beds are available for vnd 850000.0 per day.
Payment Policy
Fee for buffet breakfast: approximately vnd 350000 for adults and vnd 260000 for children airport shuttle fee: vnd 1490000 per vehicle (one-way, maximum occupancy 6) pet fee: vnd 500000 per accommodation, per night service animals are exempt from fees early check-in is available for a fee (subject to availability) late check-out is available for a fee (subject to availability) rollaway bed fee: vnd 850000.0 per day the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.
Pet Policy
2 total (up to 22 lbs per pet) pets allowed for an extra charge of vnd 500000 per accommodation, per night pets cannot be left unattended restrictions apply; for more information contact the property at the number on the booking confirmation service animals are welcome, and are exempt from fees welcoming dogs and cats only

Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges guests must contact this property in advance to reserve onsite parking safety features at this property include a fire extinguisher, a smoke detector, and a security system special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed the name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation this property accepts credit cards and cash this property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Reviews

Ron
Dec 11, 2025 10:49:15 AM
Review Score:   6
Summary: Everything was fine with my stay. However, I booked for 5 nights but my stay was cut short and I only was able to stay for 3 nights. It is their slow season and the hotel looked to be less than half full. So they were NOT going to lose any revenue from my cancellation as the room would not have been booked anyway. When I asked for any type of compensation as in a refund I was told their policy is to not issue any refunds. Not even a company credit for a future use. So I'm done with this company.
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Room Arrangement

Room Info Facilities
Standard Studio, 2 Twin Beds
Room Size: 334 square feet m2
2 Twin Beds
Standard Studio, 2 Twin Beds

General

Number of living rooms 0, Rollaway/extra beds (surcharge), Toaster, Ping - 9, Kitchenette, Number of bedrooms - 1, Full-sized refrigerator/freezer, Microwave, Shower only, Pets not allowed, Square feet - 334, Extra bed count 1, Number of bathrooms - 1, Free cribs/infant beds, Square meters - 31, Cookware, dishware, and utensils, Private bathroom, Garden view, Cleaning supplies, Iron/ironing board, Rainfall showerhead, Bed count minimum 2, Bed count maximum 2
Deluxe Studio
Room Size: 334 square feet m2
1 King Bed
Deluxe Studio

General

Number of living rooms 0, Rollaway/extra beds (surcharge), Toaster, Ping - 9, Kitchenette, Number of bedrooms - 1, Full-sized refrigerator/freezer, Microwave, Shower only, Pets not allowed, Square feet - 334, Extra bed count 1, Number of bathrooms - 1, Free cribs/infant beds, Square meters - 31, Cookware, dishware, and utensils, Private bathroom, Garden view, Cleaning supplies, Iron/ironing board, Rainfall showerhead, Bed count minimum 1, Bed count maximum 1
Executive Room, 2 Bedrooms (King)
Room Size: 635 square feet m2
2 King Beds
Executive Room, 2 Bedrooms (King)

General

Electric kettle, Number of bedrooms - 2, Full-sized refrigerator/freezer, Extra bed count 1, Separate dining area, Laundry detergent, Separate bathtub and shower, Espresso maker, Iron/ironing board, Bed count minimum 2, Square feet - 635, Rollaway/extra beds (surcharge), Toaster, Dining table, Kitchenette, Microwave, Pets not allowed, Square meters - 59, Number of living rooms 1, Number of bathrooms - 1, Free cribs/infant beds, Cookware, dishware, and utensils, Washing machine, Private bathroom, Bay view, Ping - 18, Cleaning supplies, Separate sitting area, Rainfall showerhead, Bed count maximum 2
Executive Room, 1 Bedroom
Room Size: 560 square feet m2
1 King Bed
Executive Room, 1 Bedroom

General

Number of bedrooms - 1, Square feet - 560, Partial ocean view, Full-sized refrigerator/freezer, Extra bed count 1, Separate dining area, Square meters - 52, Laundry detergent, Separate bathtub and shower, Iron/ironing board, Bed count minimum 1, Rollaway/extra beds (surcharge), Toaster, Dining table, Kitchenette, Microwave, Pets not allowed, Number of living rooms 1, Number of bathrooms - 1, Free cribs/infant beds, Cookware, dishware, and utensils, Washing machine, Private bathroom, Ping - 16, Cleaning supplies, Separate sitting area, Rainfall showerhead, Bed count maximum 1
Deluxe Twin Room
Room Size: 264 square feet m2
2 Twin Beds
Deluxe Twin Room

General

Number of living rooms 0, Minibar, Number of bedrooms - 1, Ping - 7, Square feet - 264, Shower only, Pets not allowed, Square meters - 24.5, Number of bathrooms - 1, Mini-fridge, Private bathroom, No rollaway/extra beds, No cribs (infant beds), Rainfall showerhead, Bed count minimum 2, City view, Bed count maximum 2
Executive Room, 1 Bedroom (Twin)
Room Size: 560 square feet m2
2 Twin Beds
Executive Room, 1 Bedroom (Twin)

General

Rollaway/extra beds (surcharge), Toaster, Dining table, Kitchenette, Number of bedrooms - 1, Square feet - 560, Full-sized refrigerator/freezer, Microwave, Extra bed count 1, Number of living rooms 1, Separate dining area, Number of bathrooms - 1, Free cribs/infant beds, Square meters - 52, Cookware, dishware, and utensils, Private bathroom, Separate bathtub and shower, Ping - 16, Garden view, Cleaning supplies, Separate sitting area, Rainfall showerhead, Bed count minimum 2, Bed count maximum 2
Deluxe Room, 2 Bedrooms
Room Size: 527 square feet m2
3 King Bed and Twin Beds
Deluxe Room, 2 Bedrooms

General

Number of living rooms 0, Minibar, Number of bedrooms - 2, Square feet - 527, Square meters - 49, Pets not allowed, Bathtub or shower, Number of bathrooms - 2, Free cribs/infant beds, Mini-fridge, Private bathroom, No rollaway/extra beds, Ping - 15, Rainfall showerhead, Bed count maximum 3, City view, Bed count minimum 3
Executive Room, 1 King Bed
Room Size: 264 square feet m2
1 King Bed
Executive Room, 1 King Bed

General

Number of living rooms 0, Minibar, Number of bedrooms - 1, Ping - 7, Square feet - 264, Pets not allowed, Bathtub or shower, Square meters - 24.5, Number of bathrooms - 1, Mini-fridge, Private bathroom, No rollaway/extra beds, No cribs (infant beds), Rainfall showerhead, Bed count minimum 1, Bed count maximum 1, City view
Premier Room, 2 Bedrooms (Twin)
Room Size: 904 square feet m2
4 Twin Beds
Premier Room, 2 Bedrooms (Twin)

General

Bed count minimum 4, Rollaway/extra beds (surcharge), Toaster, Dining table, Kitchenette, Number of bedrooms - 2, Full-sized refrigerator/freezer, Microwave, Ping - 25, Extra bed count 1, Number of living rooms 1, Number of bathrooms - 2, Separate dining area, Free cribs/infant beds, Cookware, dishware, and utensils, Square meters - 84, Private bathroom, Separate bathtub and shower, Garden view, Cleaning supplies, Square feet - 904, Separate sitting area, Rainfall showerhead, Bed count maximum 4
Premier Room, 2 Bedrooms
Room Size: 904 square feet m2
3 King Bed and Twin Beds
Premier Room, 2 Bedrooms

General

Number of bedrooms - 2, Full-sized refrigerator/freezer, Ping - 25, Extra bed count 1, Separate dining area, Laundry detergent, Separate bathtub and shower, Garden view, Square feet - 904, Iron/ironing board, Bed count minimum 3, Rollaway/extra beds (surcharge), Toaster, Dining table, Kitchenette, Microwave, Pets not allowed, Number of living rooms 1, Number of bathrooms - 2, Free cribs/infant beds, Cookware, dishware, and utensils, Washing machine, Square meters - 84, Private bathroom, Cleaning supplies, Separate sitting area, Rainfall showerhead, Bed count maximum 3
Executive Room, 3 Bedrooms
Room Size: 969 square feet m2
3 King Beds
Executive Room, 3 Bedrooms

General

Electric kettle, Square feet - 969, Full-sized refrigerator/freezer, Extra bed count 1, Separate dining area, Laundry detergent, Separate bathtub and shower, Ping - 27, Square meters - 90, Espresso maker, Number of bedrooms - 3, Iron/ironing board, Bed count minimum 3, Rollaway/extra beds (surcharge), Toaster, Dining table, Kitchenette, Microwave, Pets not allowed, Number of living rooms 1, Number of bathrooms - 2, Free cribs/infant beds, Cookware, dishware, and utensils, Washing machine, Private bathroom, Bay view, Cleaning supplies, Separate sitting area, Rainfall showerhead, Bed count maximum 3
Premier Room, 2 Bedrooms (King)
Room Size: 904 square feet m2
2 King Beds
Premier Room, 2 Bedrooms (King)

General

Number of bedrooms - 2, Full-sized refrigerator/freezer, Ping - 25, Extra bed count 1, Separate dining area, Laundry detergent, Separate bathtub and shower, Garden view, Square feet - 904, Iron/ironing board, Bed count minimum 2, Rollaway/extra beds (surcharge), Toaster, Dining table, Kitchenette, Microwave, Pets not allowed, Number of living rooms 1, Number of bathrooms - 2, Free cribs/infant beds, Cookware, dishware, and utensils, Washing machine, Square meters - 84, Private bathroom, Cleaning supplies, Separate sitting area, Rainfall showerhead, Bed count maximum 2

FAQ's

Is this Citadines Marina Halong pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the Citadines Marina Halong have a swimming pool?

Yes, this Citadines Marina Halong has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Citadines Marina Halong?

Best-rates for the Citadines Marina Halong starts from $52 per night with includes Balcony/Terrace, Business Services, Sports/Activities, Wellness Facilities, Restaurant, Air Conditioner, Parking, Pool, Designated Smoking Area, Wheelchair Accessible, Bar, Toiletries, Internet, Bedding/Linens, Guest Services, Child Friendly, Accessibility, Eco Friendly, Breakfast, Laundry with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Citadines Marina Halong a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 4 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Citadines Marina Halong wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Citadines Marina Halong is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Citadines Marina Halong?

Based on the information reported by the owner or manager, the Citadines Marina Halong indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Citadines Marina Halong?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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