Conrad Tulum Riviera Maya | Resort in Tulum
Resort in Chacalal, Tulum
Catch some rays on Conrad Tulum Riviera Maya's private white sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the resort's 7 restaurants.
Conrad Tulum Riviera Maya offers 349 air-conditioned accommodations, which are accessible via exterior corridors and feature private plunge pools and minibars. Rooms open to furnished balconies or patios. Pillowtop beds feature premium bedding. 65-inch flat-screen televisions come with premium satellite channels and pay movies.
Bathrooms include designer toiletries, complimentary toiletries, and hair dryers. Business-friendly amenities include laptop-compatible safes and phones; free local calls are provided (restrictions may apply). Additionally, rooms include espresso makers and complimentary bottled water. Housekeeping is provided daily.
3 outdoor swimming pools are on site along with a private beach and a 24-hour fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
Amenities
Facility Overview
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Shampoo
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Designer toiletries
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Soap
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Toilet paper
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Towels
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Hair dryer
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Private bathroom
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Blackout drapes/curtains
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Pillow-top mattress
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Bed sheets
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Premium bedding
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Air conditioning
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Mobile key entry
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Restaurant dining guide
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Connecting rooms available
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Access via exterior corridors
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Phone
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Private plunge pool
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Free local calls
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Laptop-compatible safe
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3 beach bars, 2 bars/lounges, 1 swim-up bar and 1 poolside bar
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Room service available
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7 restaurants and 1 coffee shop/cafe
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Free bottled water
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Minibar
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Espresso maker
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Free uncovered valet parking on site
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Elevator
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Lever door handles
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Well-lit path to entrance
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Stairway handrail height (inches): 35
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Braille signage
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Phone accessibility kit
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Wheelchair accessible (may have limitations)
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Wheelchair-accessible spa
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Stair-free path to entrance
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Elevator door width (inches): 43
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Wheelchairs available on site
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Wheelchair-accessible concierge desk
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Handrails in stairways
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Low-height electrical outlets in bathroom
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If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
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Wheelchair-accessible public washroom
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Visual fire alarm
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Hiking/biking trails
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Ecotours
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Snorkeling
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Kayaking
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Shopping
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3 outdoor pools
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Full-service spa
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Yoga classes
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Billiards/pool table
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Bicycle rentals
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24-hour fitness center
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Fitness classes
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Satellite channels
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Pay movies
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Premium channels
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MP3 dock
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65-inch flat-screen TV
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Computer station
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Conference center (50000 square feet of space)
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Meeting rooms - 2
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Reception hall
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Elevator
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Front-desk safe
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Gift shop/newsstand
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ATM/banking services
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Ballroom
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Banquet hall
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English
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Spanish
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Beach towels
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Smoke-free property
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3 outdoor pools
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Babysitting (surcharge)
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Supervised childcare (surcharge)
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Free children's club
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Snack bar/deli
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Luggage storage
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Tour/ticket assistance
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Daily housekeeping
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Wedding services
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24-hour front desk
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Dry cleaning service
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Concierge services
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Porter/bellhop
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Available in some public areas: Free WiFi
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Terrace
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Pool sun loungers
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Private beachfront location
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Outdoor furniture
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Beach umbrellas
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Pool umbrellas
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Outdoor entertainment area
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Furnished balcony or patio
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Body wraps
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Steam room
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13 treatment rooms
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Couples treatment room(s)
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Body treatments
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Manicures and pedicures
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Hot tub
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Spa open daily
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Facials
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Massage/treatment rooms
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Sauna
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Outdoor treatment areas
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Massage - deep-tissue
Policies
Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges property registration number 009-007-007445/2025 safety features at this property include a fire extinguisher special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards; cash is not accepted this property affirms that it follows the cleaning and disinfection practices of cleanstay (hilton) this property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Reviews
Room Arrangement
| Room Info | Facilities |
|---|---|
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CEIBA Family Ste 2 BR Connecting Rooms
Room Size:
m2
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GeneralNumber of living rooms 0, Deep soaking bathtub, Separate bathtub and shower, Number of bedrooms - 2, Garden view, Rainfall showerhead, Bed count maximum 3, Bed count minimum 3 |
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Room, 2 Queen Beds, Ocean View (Ceiba)
Room Size:
m2
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GeneralBathrobes, Number of bedrooms - 1, Shower only, Rainfall showerhead, Ocean view, Bed count minimum 2, Bed count maximum 2 |
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Ocean View Guestroom with King Bed
Room Size:
506 square feet m2
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GeneralGrab bar - in shower, Low bed height (centimeters) - 71, Square feet - 506, Wheelchair-width doorways, Doorway wheelchair width (centimeters) - 100, Shower only, Doorway wheelchair width (inches) - 39, Ping - 14, Square meters - 47, Wheelchair accessible, Lowered locks/deadbolt, Low bed height (inches) - 28, Lowered peephole/view port in door, Bathrobes, Low-height bed, Shower grab bar height (inches) - 33, Rainfall showerhead, Shower grab bar height (centimeters) - 84, Bed count minimum 1, Ocean view, Bed count maximum 1 |
|
Partial Ocean View Guestroom w/ 2 Queen Beds
Room Size:
506 square feet m2
|
GeneralBathrobes, Square feet - 506, Partial ocean view, Shower only, Ping - 14, Square meters - 47, Rainfall showerhead, Bed count minimum 2, Bed count maximum 2 |
|
Tropical View Guestroom with 2 Queen Beds
Room Size:
506 square feet m2
|
GeneralBathrobes, Square feet - 506, Shower only, Ping - 14, Square meters - 47, Rainfall showerhead, Ocean view, Bed count minimum 2, Bed count maximum 2 |
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Room, 1 King Bed, Ocean View (Ceiba)
Room Size:
m2
|
GeneralBathrobes, Number of bedrooms - 1, Shower only, Rainfall showerhead, Bed count minimum 1, Ocean view, Bed count maximum 1 |
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Tropical View Guestroom with King Bed
Room Size:
506 square feet m2
|
GeneralBathrobes, Square feet - 506, Shower only, Ping - 14, Square meters - 47, Rainfall showerhead, Bed count minimum 1, Resort view, Bed count maximum 1 |
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Room, 1 King Bed, Partial Ocean View (Ceiba)
Room Size:
m2
|
GeneralBathrobes, Number of bedrooms - 1, Partial ocean view, Shower only, Rainfall showerhead, Bed count minimum 1, Bed count maximum 1 |
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Ocean View Guestroom with 2 Queen Beds
Room Size:
506 square feet m2
|
GeneralBathrobes, Square feet - 506, Shower only, Ping - 14, Square meters - 47, Rainfall showerhead, Ocean view, Bed count minimum 2, Bed count maximum 2 |
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Suite, 1 King Bed, Ocean View (Ceiba)
Room Size:
m2
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GeneralBathrobes, Number of bedrooms - 1, Shower only, Rainfall showerhead, Bed count minimum 1, Ocean view, Bed count maximum 1 |
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Room, 2 Queen Beds, Partial Ocean View (Ceiba)
Room Size:
m2
|
GeneralBathrobes, Number of bedrooms - 1, Partial ocean view, Shower only, Rainfall showerhead, Bed count minimum 2, Bed count maximum 2 |
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CEIBA Governors Suite BDRM
Room Size:
1561 square feet m2
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GeneralPrivate hot tub, Number of living rooms 0, Dining table, Number of bedrooms - 1, Ping - 44, Separate dining area, Private hot tub (indoor), Bathrobes, Square feet - 1561, Deep soaking bathtub, Separate bathtub and shower, Slippers, Separate sitting area, Rainfall showerhead, Square meters - 145, Bed count minimum 1, Ocean view, Bed count maximum 1 |
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Partial Ocean View Guestroom with King Bed
Room Size:
506 square feet m2
|
GeneralBathrobes, Square feet - 506, Partial ocean view, Shower only, Ping - 14, Square meters - 47, Rainfall showerhead, Bed count minimum 1, Bed count maximum 1 |
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CEIBA Presidential Suite
Room Size:
2002 square feet m2
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GeneralSquare meters - 186, Private hot tub, Number of living rooms 0, Dining table, Number of bedrooms - 1, Ping - 56, Separate dining area, Private hot tub (indoor), Bathrobes, Square feet - 2002, Deep soaking bathtub, Separate bathtub and shower, Slippers, Separate sitting area, Rainfall showerhead, Refrigerator, Bed count minimum 1, Ocean view, Bed count maximum 1 |
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Suite, 1 King Bed (Ceiba Tropical View)
Room Size:
m2
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GeneralBathrobes, Number of bedrooms - 1, Shower only, Rainfall showerhead, Bed count minimum 1, Resort view, Bed count maximum 1 |
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Room, 1 King Bed, Accessible (Roll-in Shower)
Room Size:
506 square feet m2
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GeneralLow bed height (centimeters) - 71, Square feet - 506, Doorbell/telephone notification, Wheelchair-width doorways, Square meters - 47, Lowered locks/deadbolt, Low bed height (inches) - 28, Bathrobes, Low-height bed, Shower grab bar height (inches) - 33, Bed count minimum 1, Grab bar - in shower, Roll-in shower width (inches) - 61, Shower only, Doorway wheelchair width (centimeters) - 102, Ping - 14, Wheelchair accessible, Lowered peephole/view port in door, Doorway wheelchair width (inches) - 40, Roll-in shower width (centimeters) - 156, Rainfall showerhead, Shower grab bar height (centimeters) - 84, Ocean view, Roll-in shower, Bed count maximum 1 |
FAQ's
Is this Conrad Tulum Riviera Maya pet-friendly for guests?
No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.
Does the Conrad Tulum Riviera Maya have a swimming pool?
Yes, this Conrad Tulum Riviera Maya has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.
How much does it cost per night to stay in Conrad Tulum Riviera Maya?
Best-rates for the Conrad Tulum Riviera Maya starts from $550 per night with includes Parking, Pool, TV, Ocean View, Spa, Toiletries, Hot Tub, Laundry, Wheelchair Accessible, Private Pool, Accessibility, Security/Safety, Business Services, Bedding/Linens, Air Conditioner, Balcony/Terrace, Wellness Facilities, Entertainment, Internet, Kitchen, View, Sports/Activities, Restaurant, Bar, Guest Services, Child Friendly with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.
Is Conrad Tulum Riviera Maya a family-friendly place to stay?
Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this resort 5 stars or guests have recommended them suitable for families. As reported by the owner or manager, the resort has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.
Is the Conrad Tulum Riviera Maya wheelchair accessible or offer services for disabled guests?
Based on the information received from our partner, the Conrad Tulum Riviera Maya is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.
What is the minimum night stay policy for the Conrad Tulum Riviera Maya?
Based on the information reported by the owner or manager, the Conrad Tulum Riviera Maya indicates 1 day stay policy at this resort. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.
What cancellation policy is in place for Conrad Tulum Riviera Maya?
Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.
