Cristalino Lagoon Front Hotel, Restaurant & SPA - Adults Only | Hotel in Chetumal

| 9.1 (316 Reviews) |  4 Bathrooms  8 Guests
Chetumal Hotel | Cristalino Lagoon Front Hotel, Restaurant & SPA - Adults Only

Hotel in Chetumal

Elegant Accommodations

Cristalino Lagoon Front Hotel, Restaurant & SPA in Bacalar offers a 5-star experience with adults-only access. Guests enjoy a modern restaurant serving Mediterranean cuisine, a bar, and free WiFi throughout the property.

Relaxing Facilities

The hotel features an infinity swimming pool, spa facilities, sun terrace, and lush gardens. Additional amenities include a steam room, beauty services, and a 24-hour front desk.

Dining Experience

The restaurant serves lunch and dinner with vegetarian options, complemented by a bar for relaxed evenings. Outdoor seating areas provide scenic views of the lagoon and surrounding landscape.

Prime Location

Located 21 mi from Chetumal International Airport, the hotel offers easy access to local attractions. Guests appreciate the scenic views and excellent service, making it a highly rated choice.

Cristalino Lagoon Front Hotel, Restaurant & SPA - Adults Only is located in Chetumal.

This 19 Bedrooms Hotel is suitable for tourists and travelers. It has several amenities that would guarantee your comfort. These amenities include: Pool, Balcony/Terrace, Spa, and several others. This is a 5 star rated property and has over 316 reviews with the average score of 9.1 . Coming to Chetumal and needing a place to stay? Be it for work or for leisure, consider staying at this Hotel for your next visit, you will surely love it.

You can check the reviews and description of this 19 Bedrooms Hotel if you want to learn more about this place in Chetumal. These details are authentic, as they are provided by our partner, booking.com.

This Cristalino Lagoon Front Hotel, Restaurant & SPA - Adults Only in Chetumal is well equipped and has all facilities that have been listed below. Please note that these details were shared to us by booking.com for the listed “Cristalino Lagoon Front Hotel, Restaurant & SPA - Adults Only”. We solely rely on their shared details and are regarded as “accurate”. If you have any concerns about the information or accuracy describing this Hotel, please let us know.

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Amenities

Air Conditioner
Parking
Pool
View
Ocean View
Balcony/Terrace
Oceanfront
Accessibility
Transportation/Shuttle
Security/Safety
Business Services
Wellness Facilities
Spa
Restaurant
Bar
Toiletries
Guest Services
Entertainment
Breakfast
Internet
Laundry

Facility Overview

Breakfast
  • Bar
  • Restaurant
  • Wine/Champagne
  • Breakfast in the room
  • Snack bar
  • Special diet meals (on request)
Parking
  • Accessible parking
  • Parking on site
  • Free parking
  • Private Parking
  • Parking
Activities
  • Haircut
  • Massage
  • Spa facilities
  • Couples' massage
  • Body wrap
  • Spa and wellness center
  • Full-body massage
  • Body treatments
  • Spa lounge/Relaxation area
  • Manicure
  • Body scrub
  • Pedicure
  • Steam room
  • Facial treatments
  • Beauty services
General
  • Safe
  • Air conditioning
  • Non-smoking rooms
  • Smoke-free property
  • Adults only
  • Wifi in all areas
Guest Services
  • Car rental
  • Fax/Photocopying
  • Meeting/Banquet facilities
  • Airport shuttle (additional charge)
  • Concierge
  • 24-hour front desk
  • Express check-in/out
  • Ironing service
  • Baggage storage
  • Suit press
  • Shuttle service (additional charge)
  • Room service
  • Laundry
  • Shuttle service
  • Airport shuttle
  • Daily housekeeping
  • Tour desk
  • Invoice provided
Internet
  • Internet
  • Wifi
  • Free Wifi
Outdoors
  • Outdoor furniture
  • Garden
  • Outdoor pool (year-round)
  • Sun deck
  • Outdoor pool
  • Terrace
Security/Safety
  • CCTV in common areas
  • Fire extinguishers
  • Key card access
  • CCTV outside property
  • 24-hour security
  • Smoke alarms
  • Guests have the option to cancel any cleaning services for their accommodation during their stay
  • Linens, towels, and laundry washed in accordance with local authority guidelines
  • Use of cleaning chemicals that are effective against coronavirus
  • Guest accommodation disinfected between stays
  • Breakfast to-go containers
  • Delivered food covered securely
  • Physical distancing in dining areas
  • Food can be delivered to guest accommodation
  • All plates, cutlery, glasses, and other tableware sanitized
  • Staff follow all safety protocols as directed by local authorities
  • Shared stationery (e.g. printed menus, magazines, pens, paper) removed
  • Hand sanitizer in guest accommodation and common areas
  • First aid kits available
  • Access to healthcare professionals
  • Contactless check-in/out
  • Cashless payment available
  • Screens or physical barriers between staff and guests in appropriate areas
  • Physical distancing rules followed
Spa
  • Beach chairs/Loungers
  • Beach umbrellas
  • Heated pool
  • Swimming pool
  • Infinity pool

Policies

Check-in
The minimum age for check-in is 18
Cancellation policy
Special conditions
Pet Policy
Pets are not allowed

If the stay includes the night of december 31, a mandatory new year’s eve gala dinner supplement of usd 300 per person applies. this amount must be paid directly at the property upon check-in. the supplement includes the gala dinner, taxes, event amenities, and festive decorations. beverages and service charges are not included and must be paid separately.

License number: 010-007-005088/2025

Reviews

Value for money:
8.78
Location:
9.51
Staff:
9.4
Facilities:
9.16
Comfort:
9.51
Cleanliness:
9.54
Stephen
Sep 8, 2026 07:00:00 AM
Review Score:   10
United Kingdom
Reviewer Type: Couple
Travel Purpose: leisure
Positive: The property was possibly the hightlight of my trip through centeal America bar the snorkling i did in Belize. The location, staff, attention to detail and views will stay with me for a long time
Negative: There was nothing
Summary: Stunning location, exceptional hotel
See All Reviews

Room Arrangement

Room Info Facilities
Deluxe King Room
Room Type: Double
Room Size: 45 m2
1 King bed(s) Bed
Deluxe King Room

Food & Drink

Bottle of water, Minibar, Tea/Coffee maker

Bathroom

Shampoo, Toilet paper, Private bathroom, Shower, Toilet, Conditioner, Body soap, Hairdryer, Slippers, Free toiletries, Towels, Bath or shower

General

Fan, Iron, Private entrance, Key card access, Carbon monoxide detector, Carbon monoxide sources, Air conditioning, Ironing facilities, Safety deposit box, Trash cans, Smoke Alarm

Outdoors

Terrace, Balcony

Media & Technology

Flat-screen TV

View

View, Garden view, Pool view

Bedroom

Linens, Wardrobe or closet

Kitchen

Coffee machine, Wine glasses

Room amenities

Socket near the bed, Clothes rack, Adapter, Non-feather pillow, Hypoallergenic pillow
Deluxe Twin Room
Room Type: Twin
Room Size: 45 m2
2 Queen bed(s) Bed
Deluxe Twin Room

Food & Drink

Bottle of water, Minibar, Tea/Coffee maker

Bathroom

Shampoo, Toilet paper, Private bathroom, Shower, Toilet, Conditioner, Body soap, Hairdryer, Slippers, Free toiletries, Towels, Bath or shower

General

Fan, Iron, Private entrance, Key card access, Carbon monoxide detector, Carbon monoxide sources, Air conditioning, Ironing facilities, Safety deposit box, Trash cans, Smoke Alarm

Outdoors

Terrace, Balcony

Media & Technology

Flat-screen TV

View

View, Garden view, Pool view

Bedroom

Linens, Wardrobe or closet

Kitchen

Coffee machine, Wine glasses

Room amenities

Socket near the bed, Clothes rack, Adapter, Non-feather pillow, Hypoallergenic pillow
King Room with Lake View
Room Type: Double
Room Size: 45 m2
1 King bed(s) Bed
King Room with Lake View

Food & Drink

Bottle of water, Minibar, Tea/Coffee maker

Bathroom

Shampoo, Toilet paper, Private bathroom, Shower, Toilet, Conditioner, Body soap, Hairdryer, Slippers, Free toiletries, Towels, Bath or shower

General

Fan, Iron, Private entrance, Key card access, Carbon monoxide detector, Carbon monoxide sources, Air conditioning, Ironing facilities, Safety deposit box, Trash cans, Smoke Alarm

Outdoors

Terrace, Balcony

Media & Technology

Flat-screen TV

View

View, Pool view, Lake view

Bedroom

Linens, Wardrobe or closet

Kitchen

Coffee machine, Wine glasses

Room amenities

Socket near the bed, Clothes rack, Adapter, Non-feather pillow, Hypoallergenic pillow
Junior Suite
Room Type: Suite
Room Size: 92 m2
1 King bed(s) Bed
Junior Suite

Food & Drink

Bottle of water, Minibar, Tea/Coffee maker

Bathroom

Shampoo, Toilet paper, Private bathroom, Shower, Toilet, Conditioner, Body soap, Hairdryer, Slippers, Free toiletries, Towels, Bath or shower

General

Fan, Iron, Private entrance, Key card access, Carbon monoxide detector, Carbon monoxide sources, Air conditioning, Ironing facilities, Safety deposit box, Trash cans, Smoke Alarm

Outdoors

Terrace, Balcony

Living Area

Sofa, Desk, Seating area

Media & Technology

Flat-screen TV

View

View, Garden view, Pool view

Bedroom

Linens, Wardrobe or closet

Kitchen

Coffee machine, Wine glasses

Room amenities

Socket near the bed, Clothes rack, Adapter, Non-feather pillow, Hypoallergenic pillow

FAQ's

Is this property pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at property?

Check-in time for Chetumal hotel starts counting from 3:00 PM and check-out is until 12:00 AM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the property have a swimming pool?

Yes, this Chetumal hotel has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in property?

Best-rates for the Chetumal hotel starts from $327 per night with includes Pool, Balcony/Terrace, Spa, Bar, Toiletries, Laundry, Parking, Ocean View, Accessibility, Security/Safety, Business Services, Internet, Air Conditioner, Oceanfront, Transportation/Shuttle, Wellness Facilities, Restaurant, Guest Services, Breakfast, View, Entertainment with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is property a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is not considered to be a family-friendly property. As reported by the owner or manager, the hotel has not specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the property wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Chetumal hotel has not specified they are wheelchair accessible. Likewise, there is not an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the property?

Based on the information reported by the owner or manager, the Chetumal hotel indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for property?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.