Hacienda de Castilla | Hotel in Cancun

| 7.3 (266 Reviews) |   Pet Friendly  1 Bathroom  4 Guests
Downtown Cancun Hotel | Hacienda de Castilla

Hotel in Downtown Cancun, Cancun

Attractively located in the center of Cancún, Hacienda de Castilla has air-conditioned rooms with free WiFi, free private parking and room service. This 3-star hotel offers a 24-hour front desk and a concierge service. The hotel has an outdoor swimming pool and pool views, and guests can enjoy a meal at the restaurant or a drink at the bar. The rooms at the hotel come with a flat-screen TV with satellite channels and a safety deposit box. Rooms contain a private bathroom with a shower, free toiletries and a hairdryer. All guest rooms have a desk. Guests at Hacienda de Castilla can enjoy an American breakfast. You can play pool at the accommodation. Popular points of interest near Hacienda de Castilla include Cancun Bus Station, Cancun Government Palace and Cristo Rey Church. Cancún International Airport is 12 miles from the property, and the property offers a paid airport shuttle service.

Hacienda de Castilla is located in Cancun.

This 5 Bedrooms Hotel is suitable for tourists and travelers. It has several amenities that would guarantee your comfort. These amenities include: Bar, Internet, Security/Safety, and several others. This is a 3 star rated property and has over 266 reviews with the average score of 7.3 . Coming to Cancun and needing a place to stay? Be it for work or for leisure, consider staying at this Hotel for your next visit, you will surely love it.

You can check the reviews and description of this 5 Bedrooms Hotel if you want to learn more about this place in Cancun. These details are authentic, as they are provided by our partner, booking.com.

This Hacienda de Castilla in Cancun is well equipped and has all facilities that have been listed below. Please note that these details were shared to us by booking.com for the listed “Hacienda de Castilla”. We solely rely on their shared details and are regarded as “accurate”. If you have any concerns about the information or accuracy describing this Hotel, please let us know.

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Amenities

Air Conditioner
Parking
Pet Friendly
Pool
Designated Smoking Area
View
Ocean View
Balcony/Terrace
Oceanfront
Transportation/Shuttle
Security/Safety
Business Services
Sports/Activities
Wellness Facilities
Restaurant
Bar
Guest Services
Entertainment
Breakfast
Child Friendly
Internet
Laundry

Facility Overview

Breakfast
  • Wine/Champagne
  • Bar
  • Restaurant
  • Fruit
Parking
  • Parking
  • Parking on site
  • Free parking
  • Private Parking
  • Parking garage
Activities
  • Public Bath
  • Pool table
Entertainment
  • Board games/Puzzles
General
  • Air conditioning
  • Wifi in all areas
  • Safe
  • Pet friendly
  • Designated smoking area
  • Non-smoking rooms
  • Smoke-free property
Guest Services
  • Room service
  • Concierge
  • 24-hour front desk
  • Tour desk
  • Shuttle service (additional charge)
  • Baggage storage
  • Suit press
  • Airport shuttle
  • Meeting/Banquet facilities
  • Airport shuttle (additional charge)
  • Daily housekeeping
  • Shuttle service
  • Packed lunches
  • Fax/Photocopying
  • Invoice provided
Internet
  • Wifi
  • Free Wifi
  • Internet
Outdoors
  • Outdoor furniture
  • Outdoor pool (year-round)
  • Outdoor pool
Security/Safety
  • Key access
  • CCTV in common areas
  • CCTV outside property
  • Fire extinguishers
  • 24-hour security
  • Use of cleaning chemicals that are effective against coronavirus
  • Guests have the option to cancel any cleaning services for their accommodation during their stay
  • Linens, towels, and laundry washed in accordance with local authority guidelines
  • Guest accommodation sealed after cleaning
  • Guest accommodation disinfected between stays
  • All plates, cutlery, glasses, and other tableware sanitized
  • Physical distancing in dining areas
  • Delivered food covered securely
  • Face masks for guests available
  • Shared stationery (e.g. printed menus, magazines, pens, paper) removed
  • Staff follow all safety protocols as directed by local authorities
  • First aid kits available
  • Process in place to check health of guests
  • Access to healthcare professionals
  • Hand sanitizer in guest accommodation and common areas
  • Thermometers for guests provided by property
  • Screens or physical barriers between staff and guests in appropriate areas
  • Physical distancing rules followed
  • Cashless payment available
Spa
  • Swimming pool
  • Beach chairs/Loungers
  • Kids' pool
Transportation/Shuttle
  • Airport drop-off
  • Airport pickup

Policies

Check-in
The minimum age for check-in is 18
Cancellation policy
Non refundable
Pet Policy
Pets are allowed upon request and charges may apply.

Please note that the hotel boasts the distinctive "m" of moderniza certificate. , please note that a "$82.00 mxn" environmental fee will be charged upon arrival. , groups generated on this platform and/or hidden groups through different agencies, a charge of $250.00 mxn per room per night will be made at the time of check-in, guests under the age of 18 can only check in with a parent or official guardian.

License number: 002-025-000176/2026

Reviews

Value for money:
7.85
Location:
6.75
Staff:
7.98
Facilities:
7.35
Comfort:
7.84
Cleanliness:
8.01
Mr.Culture
Jun 16, 2025 07:00:00 AM
Review Score:   7
Germany
Reviewer Type: Solo Traveller
Travel Purpose: leisure
Positive: the room was very clean and big with A/C , well equipped , Swimming pool
Negative: under the shower I had to wait few minutes to get warm water, the breakfast had not such quality, the location was not good and very scary at night.
See All Reviews

Room Arrangement

Room Info Facilities
Standard Twin Room
Room Type: Twin
Room Size: 16 m2
2 Full bed(s) Bed
Standard Twin Room

Bathroom

Towels, Free toiletries, Toilet, Hairdryer, Walk-in shower, Shampoo, Shower, Guest bathroom, Toilet paper, Bathtub or shower, Private bathroom, Toothbrush

General

Ironing facilities, Air conditioning, Fire extinguisher, Key access, Iron, Safe, Suit press, Tile/Marble floor

Media & Technology

Cable channels, Telephone, Satellite channels, Flat-screen TV, TV, Pay-per-view channels

Services

Wake-up service/Alarm clock, Wake-up service

Living Area

Desk, Dining area

Outdoors

Patio

View

Pool view, Quiet street view, View, Inner courtyard view

Bedroom

Wardrobe or closet, Linens

Kitchen

Dining table, Cleaning products

Accessibility

Entire unit located on ground floor, Upper floors accessible by stairs only

Pool and Spa

Pool towels, Shallow end, Plunge Pool

Food & Drink

Bottle of water

Room amenities

Socket near the bed, Non-feather pillow

Physical distancing

Single-room AC for guest accommodation

Cleanliness & disinfection

Hand sanitizer

FAQ's

Is this Hacienda de Castilla pet-friendly for guests?

Yes, pets are allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at Hacienda de Castilla?

Check-in time for Hacienda de Castilla starts counting from 3:00 PM and check-out is until 12:00 PM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the Hacienda de Castilla have a swimming pool?

Yes, this Hacienda de Castilla has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Hacienda de Castilla?

Best-rates for the Hacienda de Castilla starts from $66 per night with includes Internet, Security/Safety, Business Services, View, Balcony/Terrace, Guest Services, Entertainment, Breakfast, Child Friendly, Laundry, Sports/Activities, Wellness Facilities, Air Conditioner, Parking, Pet Friendly, Designated Smoking Area, Ocean View, Oceanfront, Pool, Transportation/Shuttle, Restaurant, Bar with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Hacienda de Castilla a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 3 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Hacienda de Castilla wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Hacienda de Castilla has not specified they are wheelchair accessible. Likewise, there is not an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Hacienda de Castilla?

Based on the information reported by the owner or manager, the Hacienda de Castilla indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Hacienda de Castilla?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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Nightly rates from:
USD66
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