Hacienda Paradise Hotel | Hotel in Playa del Carmen

| 6.4 (361 Reviews) |   Pet Friendly  4 Bathrooms  21 Guests
Downtown Hotel | Hacienda Paradise Hotel

Hotel in Downtown, Playa del Carmen

Just 2 blocks from the beach and near a variety of activities, this boutique hotel in Playa del Carmen has comfortable guest rooms and relaxing facilities, such as an outdoor pool. Hotel Hacienda Paradise features spacious guest rooms with attractive wood furnishings, plush linens and organic toiletries. Guests can also enjoy free wireless internet access and low-cost calls worldwide. The concierge desk at the Hacienda Paradise can arrange restaurant reservations, transportation and more. Visitors can walk to the vibrant Fifth Avenue, a pedestrian walkway with restaurants, bars and boutiques. Activities such as diving and archaeological tours are available near the hotel.

Hacienda Paradise Hotel is located in Playa del Carmen.

This 37 Bedrooms Hotel is suitable for tourists and travelers. It has several amenities that would guarantee your comfort. These amenities include: Balcony/Terrace, Oceanfront, Security/Safety, and several others. This is a 4 star rated property and has over 361 reviews with the average score of 6.4 . Coming to Playa del Carmen and needing a place to stay? Be it for work or for leisure, consider staying at this Hotel for your next visit, you will surely love it.

You can check the reviews and description of this 37 Bedrooms Hotel if you want to learn more about this place in Playa del Carmen. These details are authentic, as they are provided by our partner, booking.com.

This Hacienda Paradise Hotel in Playa del Carmen is well equipped and has all facilities that have been listed below. Please note that these details were shared to us by booking.com for the listed “Hacienda Paradise Hotel”. We solely rely on their shared details and are regarded as “accurate”. If you have any concerns about the information or accuracy describing this Hotel, please let us know.

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Amenities

Air Conditioner
Pet Friendly
Pool
View
Ocean View
Balcony/Terrace
Oceanfront
Transportation/Shuttle
Security/Safety
Wellness Facilities
Spa
Guest Services
Child Friendly
Internet

Facility Overview

Activities
  • Spa/Wellness packages
  • Spa
  • Head massage
  • Spa lounge/Relaxation area
  • Hand massage
  • Foot massage
  • Neck massage
  • Massage
  • Back massage
  • Couples' massage
  • Full-body massage
General
  • Wifi in all areas
  • Air conditioning
  • Safe
  • Smoke-free property
  • Non-smoking rooms
Guest Services
  • Airport shuttle
  • Car rental
  • Baggage storage
  • Daily housekeeping
  • Shuttle service (additional charge)
  • Pet bowls
  • Pet basket
  • Shuttle service
  • 24-hour front desk
  • Tour desk
  • ATM on site
  • Airport shuttle (additional charge)
  • Invoice provided
Internet
  • Wifi
  • Free Wifi
  • Internet
Outdoors
  • Garden
  • Outdoor pool (year-round)
  • Outdoor furniture
  • Outdoor pool
Security/Safety
  • Key card access
  • Security alarm
  • Fire extinguishers
  • CCTV in common areas
  • CCTV outside property
  • Key access
  • 24-hour security
  • Smoke alarms
  • Use of cleaning chemicals that are effective against coronavirus
  • Linens, towels, and laundry washed in accordance with local authority guidelines
  • Guest accommodation disinfected between stays
  • Guests have the option to cancel any cleaning services for their accommodation during their stay
  • Delivered food covered securely
  • All plates, cutlery, glasses, and other tableware sanitized
  • Physical distancing in dining areas
  • First aid kits available
  • Hand sanitizer in guest accommodation and common areas
  • Staff follow all safety protocols as directed by local authorities
  • Cashless payment available
  • Physical distancing rules followed
Spa
  • Beach umbrellas
  • Shallow end
  • Beach chairs/Loungers
  • Swimming pool
Transportation/Shuttle
  • Airport drop-off
  • Airport pickup

Policies

Check-in
The minimum age for check-in is 18
Cancellation policy
Free cancellation
Pet Policy
Pets are not allowed

Upon check-in photo identification and credit card is required. all special requests are subject to availability upon check-in. special requests cannot be guaranteed and may incur additional charges, all seasons are subject to a non refundable clause in case of: early departures - unused nights, please note that the property requires a cash deposit or a credit card authorization upon arrival in order to take care of additional charges. the remaining credit will be refunded at the end of your stay, please note that activities and services at the beach club have an extra charge per person.guests are required to show a photo id and credit card upon check-in. please note that all special requests are subject to availability and additional charges may apply, please inform of your expected arrival time in advance. you can use the special requests box when booking, or contact the property directly using the contact details in your confirmation, guests under the age of 18 can only check in with a parent or official guardian, in the event of an early departure, the property will charge you the full amount for your stay.

Reviews

Value for money:
7.24
Location:
8.82
Staff:
7.98
Facilities:
6.81
Comfort:
7.36
Cleanliness:
7.46
Veronica
Jan 19, 2026 08:00:00 AM
Review Score:   8
USA
Reviewer Type: Couple
Travel Purpose: leisure
See All Reviews

Room Arrangement

Room Info Facilities
Quadruple Room with Balcony
Room Type: Twin
Room Size: 30 m2
2 Full bed(s) Bed
Quadruple Room with Balcony

Bathroom

Shampoo, Bidet, Towels, Free toiletries, Bathtub, Body soap, Shower, Conditioner, Toilet, Bathtub or shower, Toilet paper, Hairdryer, Private bathroom

General

Trash cans, Fan, Key card access, Fire extinguisher, Air conditioning, Smoke Alarm, Safe, Tile/Marble floor, Mosquito net

Media & Technology

Flat-screen TV, TV

Outdoors

Balcony, Outdoor furniture

Living Area

Desk

View

Inner courtyard view, Garden view, View, Pool view

Bedroom

Wardrobe or closet

Accessibility

Upper floors accessible by stairs only

Pool and Spa

Pool towels

Food & Drink

Bottle of water

Room Amenities

Non-feather pillow, Socket near the bed

Physical distancing

Single-room AC for guest accommodation

Cleanliness & disinfection

Hand sanitizer
Double Room with Balcony
Room Type: Double
Room Size: 30 m2
1 King bed(s) Bed

Bathroom

Shampoo, Bidet, Towels, Free toiletries, Bathtub, Body soap, Shower, Conditioner, Toilet, Bathtub or shower, Toilet paper, Hairdryer, Private bathroom

General

Trash cans, Fan, Key card access, Fire extinguisher, Air conditioning, Smoke Alarm, Safe, Tile/Marble floor, Mosquito net

Media & Technology

Flat-screen TV, TV

Outdoors

Balcony, Outdoor furniture

Living Area

Desk

View

Inner courtyard view, Garden view, View, Pool view

Bedroom

Wardrobe or closet

Accessibility

Upper floors accessible by stairs only

Pool and Spa

Pool towels

Food & Drink

Bottle of water

Room Amenities

Non-feather pillow, Socket near the bed

Physical distancing

Single-room AC for guest accommodation

Cleanliness & disinfection

Hand sanitizer
Quadruple Room with Pool View
Room Type: Twin
Room Size: 35 m2
2 Full bed(s) Bed

Food & Drink

Minibar, Bottle of water

Bathroom

Shampoo, Bidet, Towels, Free toiletries, Bathtub, Body soap, Shower, Conditioner, Toilet, Bathtub or shower, Toilet paper, Hairdryer, Private bathroom

General

Trash cans, Fan, Key card access, Fire extinguisher, Air conditioning, Smoke Alarm, Safe, Tile/Marble floor, Mosquito net

Media & Technology

Flat-screen TV, TV

Outdoors

Balcony, Outdoor furniture, Patio

Living Area

Desk

View

Inner courtyard view, Garden view, View, Pool view

Bedroom

Wardrobe or closet

Accessibility

Entire unit located on ground floor, Entire unit wheelchair accessible

Pool and Spa

Pool towels

Room Amenities

Non-feather pillow, Socket near the bed

Physical distancing

Single-room AC for guest accommodation

Cleanliness & disinfection

Hand sanitizer
King Room with Pool View
Room Type: Double
Room Size: 35 m2
1 King bed(s) Bed
King Room with Pool View

Food & Drink

Minibar, Bottle of water

Bathroom

Shampoo, Bidet, Towels, Free toiletries, Bathtub, Body soap, Shower, Conditioner, Toilet, Bathtub or shower, Toilet paper, Hairdryer, Private bathroom

General

Trash cans, Fan, Key card access, Fire extinguisher, Air conditioning, Smoke Alarm, Safe, Tile/Marble floor, Mosquito net

Media & Technology

Flat-screen TV, TV

Outdoors

Balcony, Outdoor furniture, Patio

Living Area

Desk

View

Inner courtyard view, Garden view, View, Pool view

Bedroom

Wardrobe or closet

Accessibility

Entire unit located on ground floor, Entire unit wheelchair accessible

Pool and Spa

Pool towels

Room Amenities

Non-feather pillow, Socket near the bed

Physical distancing

Single-room AC for guest accommodation

Cleanliness & disinfection

Hand sanitizer
Superior Double Room
Room Type: Double
1 Full bed(s) Bed
Suite with Balcony
Room Type: Suite
Suite with Balcony
Room Type: Suite
1 Sofa bed Bed
1 Sofa bed Bed
1 Queen bed(s) Bed

FAQ's

Is this Hacienda Paradise Hotel pet-friendly for guests?

Yes, pets are allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at Hacienda Paradise Hotel?

Check-in time for Hacienda Paradise Hotel starts counting from 3:00 PM and check-out is until 12:00 PM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the Hacienda Paradise Hotel have a swimming pool?

Yes, this Hacienda Paradise Hotel has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Hacienda Paradise Hotel?

Best-rates for the Hacienda Paradise Hotel starts from $68 per night with includes Oceanfront, Security/Safety, Wellness Facilities, Spa, Internet, Pool, View, Ocean View, Transportation/Shuttle, Guest Services, Child Friendly, Air Conditioner, Pet Friendly, Balcony/Terrace with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Hacienda Paradise Hotel a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 4 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Hacienda Paradise Hotel wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Hacienda Paradise Hotel has not specified they are wheelchair accessible. Likewise, there is not an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Hacienda Paradise Hotel?

Based on the information reported by the owner or manager, the Hacienda Paradise Hotel indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Hacienda Paradise Hotel?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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USD68
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