Holiday Inn Tulum by IHG | Hotel in Tulum

| 8.1 (124 Reviews) |   Pet Friendly  12 Bathrooms  33 Guests
Tulum City Center Hotel | Holiday Inn Tulum by IHG

Hotel in Tulum City Center, Tulum

Located in Tulum, 4 miles from Tulum Archeological Site, Holiday Inn Tulum by IHG has accommodations with an outdoor swimming pool, free private parking, a fitness center and a terrace. Featuring a restaurant, the 4-star hotel has air-conditioned rooms with free WiFi, each with a private bathroom. The property is 2.4 miles from Tulum Bus station, and within 0.8 miles of the city center. The rooms come with a flat-screen TV with cable channels, a coffee machine, a shower, free toiletries and a closet. Some rooms have a kitchenette with a dishwasher, a minibar and a stovetop. Continental and American breakfast options are available at the hotel. Speaking English and Spanish at the 24-hour front desk, staff are always on hand to help. Parque Nacional Tulum is 2.8 miles from Holiday Inn Tulum by IHG, while Bus station Tulum Ruins is 3.5 miles from the property. Tulum International Airport is 24 miles away.

Holiday Inn Tulum by IHG is located in Tulum.

This 107 Bedrooms Hotel is suitable for tourists and travelers. It has several amenities that would guarantee your comfort. These amenities include: Parking, View, Balcony/Terrace, and several others. This is a 4 star rated property and has over 124 reviews with the average score of 8.1 . Coming to Tulum and needing a place to stay? Be it for work or for leisure, consider staying at this Hotel for your next visit, you will surely love it.

You can check the reviews and description of this 107 Bedrooms Hotel if you want to learn more about this place in Tulum. These details are authentic, as they are provided by our partner, booking.com.

This Holiday Inn Tulum by IHG in Tulum is well equipped and has all facilities that have been listed below. Please note that these details were shared to us by booking.com for the listed “Holiday Inn Tulum by IHG”. We solely rely on their shared details and are regarded as “accurate”. If you have any concerns about the information or accuracy describing this Hotel, please let us know.

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Amenities

Air Conditioner
Parking
Pet Friendly
Pool
View
Wheelchair Accessible
Balcony/Terrace
Accessibility
Transportation/Shuttle
Security/Safety
Business Services
Wellness Facilities
Spa
Restaurant
Bar
Guest Services
Entertainment
Breakfast
Child Friendly
Internet
Kitchen
Laundry

Facility Overview

Breakfast
  • Kids' meals
  • Restaurant
  • Special diet meals (on request)
  • Wine/Champagne
  • Coffee house on site
  • Bar
  • Snack bar
Parking
  • Parking
  • Free parking
  • Parking on site
  • Private Parking
Accessibility
  • Wheelchair accessible
  • Lowered sink
  • Raised toilet
  • Toilet with grab rails
Activities
  • Fitness
  • Spa facilities
  • Fitness center
  • Happy hour
Entertainment
  • Outdoor play equipment for kids
General
  • Air conditioning
  • Wifi in all areas
  • Family rooms
  • Smoke-free property
  • Non-smoking rooms
  • Pet friendly
  • Safe
  • Elevator
  • Convenience store on site
  • Facilities for disabled guests
Guest Services
  • Car rental
  • Daily housekeeping
  • Packed lunches
  • Baggage storage
  • Suit press
  • Private check-in/out
  • Express check-in/out
  • Fax/Photocopying
  • 24-hour front desk
  • Concierge
  • Tour desk
  • Meeting/Banquet facilities
  • Invoice provided
Internet
  • Free Wifi
  • Internet
  • Wifi
Outdoors
  • Terrace
  • Outdoor furniture
  • Outdoor pool (year-round)
  • Outdoor pool
Security/Safety
  • Fire extinguishers
  • Smoke alarms
  • CCTV in common areas
  • Security alarm
  • Key card access
  • CCTV outside property
  • 24-hour security
  • Linens, towels, and laundry washed in accordance with local authority guidelines
  • Guests have the option to cancel any cleaning services for their accommodation during their stay
  • Use of cleaning chemicals that are effective against coronavirus
  • Guest accommodation sealed after cleaning
  • Guest accommodation disinfected between stays
  • Property cleaned by professional cleaning companies
  • Physical distancing in dining areas
  • Delivered food covered securely
  • All plates, cutlery, glasses, and other tableware sanitized
  • First aid kits available
  • Hand sanitizer in guest accommodation and common areas
  • Staff follow all safety protocols as directed by local authorities
  • Process in place to check health of guests
  • Cashless payment available
  • Physical distancing rules followed
Spa
  • Swimming pool
  • Rooftop pool
  • Pool with view

Policies

Check-in
The minimum age for check-in is 18
Cancellation policy
Special conditions
Payment Policy
Credit card required
Pet Policy
Pets are allowed and charges may apply.
License number: 009-007-007255/2025

Reviews

Value for money:
8.39
Location:
8.57
Staff:
8.8
Facilities:
8.38
Comfort:
8.8
Cleanliness:
8.7
Catherine
Mar 11, 2026 07:00:00 AM
Review Score:   9
Canada
Reviewer Type: Solo Traveller
Travel Purpose: leisure
Positive: A great bed, which is most important, in my view. All staff were very pleasant and helpful. The main pool was nice; I later experienced the rooftop pool which was fabulous.
Negative: The restaurant prices were unreasonable, compared to local restaurant prices, so I didn't eat there although I would have if they had moderated them. Same for rooftop pool- drinks double the price of elsewhere i.e. MXP 220 for a margarita vs 110 at restos in the neighborhood. MXP330 for a hamburger is just ridiculous. They could make it a happening spot and do well financially if they approached this area with a bit more savvy.
Summary: Very comfortable hotel
See All Reviews

Room Arrangement

Room Info Facilities
Standard Double Room with Two Double Beds
Room Type: Double
Room Size: 30 m2
2 Full bed(s) Bed

Bathroom

Towels/Sheets (extra fee), Walk-in shower, Toilet paper, Hairdryer, Towels, Shampoo, Shower, Private bathroom, Free toiletries, Conditioner, Bathtub or shower, Body soap

Media & Technology

Cable channels, TV, Flat-screen TV, Telephone

General

Smoke Alarm, Air conditioning, Trash cans, Ironing facilities, Soundproof, Tile/Marble floor, Private entrance, Iron, Key card access

Services

Wake-up service/Alarm clock, Wake-up service

Outdoors

Balcony

Living Area

Desk

Bedroom

Alarm clock, Wardrobe or closet, Linens, Childrens' cribs

Kitchen

Dryer, Coffee machine, Cleaning products

View

City view

Accessibility

Entire unit wheelchair accessible, Hearing accessible, Upper floors accessible by elevator

Room amenities

Clothes rack

Pool and Spa

Pool towels

Food & Drink

Bottle of water

Physical distancing

Single-room AC for guest accommodation
Standard Room
Room Type: Double
Room Size: 30 m2
1 Twin bed(s) Bed

Bathroom

Towels/Sheets (extra fee), Walk-in shower, Toilet paper, Hairdryer, Towels, Shampoo, Shower, Private bathroom, Free toiletries, Conditioner, Bathtub or shower, Body soap

Media & Technology

Cable channels, TV, Flat-screen TV, Telephone

General

Smoke Alarm, Air conditioning, Trash cans, Ironing facilities, Soundproof, Tile/Marble floor, Private entrance, Iron, Key card access

Services

Wake-up service/Alarm clock, Wake-up service

Outdoors

Balcony

Bedroom

Alarm clock, Wardrobe or closet, Linens, Childrens' cribs

Kitchen

Dryer, Coffee machine, Cleaning products

View

City view

Accessibility

Entire unit wheelchair accessible, Hearing accessible, Upper floors accessible by elevator

Room amenities

Clothes rack

Pool and Spa

Pool towels

Food & Drink

Bottle of water

Physical distancing

Single-room AC for guest accommodation
King Suite
Room Type: Suite
Room Size: 36 m2
1 King bed(s) Bed
1 Sofa bed Bed
King Suite

Food & Drink

Minibar, Bottle of water

Bathroom

Towels/Sheets (extra fee), Walk-in shower, Toilet paper, Hairdryer, Towels, Shampoo, Shower, Private bathroom, Free toiletries, Conditioner, Bathtub or shower, Body soap

Media & Technology

Cable channels, TV, Flat-screen TV, Telephone

General

Smoke Alarm, Air conditioning, Trash cans, Ironing facilities, Soundproof, Tile/Marble floor, Private entrance, Iron, Key card access

Services

Wake-up service/Alarm clock, Wake-up service

Kitchen

Coffee machine, Dishwasher, Stovetop, Dryer, Kitchenette, Cleaning products, Kitchenware

Outdoors

Balcony, Outdoor furniture, Private pool

Living Area

Desk, Sofa, Dining area

Bedroom

Alarm clock, Wardrobe or closet, Linens, Childrens' cribs

Accessibility

Entire unit wheelchair accessible, Hearing accessible, Upper floors accessible by elevator

Room amenities

Clothes rack

Pool and Spa

Pool with a view, Pool towels

Physical distancing

Single-room AC for guest accommodation
Standard King Room
Room Type: Double
Room Size: 30 m2
1 King bed(s) Bed

Bathroom

Towels/Sheets (extra fee), Walk-in shower, Toilet paper, Hairdryer, Towels, Shampoo, Shower, Private bathroom, Free toiletries, Conditioner, Bathtub or shower, Body soap

Media & Technology

Cable channels, TV, Flat-screen TV, Telephone

General

Smoke Alarm, Air conditioning, Trash cans, Ironing facilities, Soundproof, Tile/Marble floor, Private entrance, Iron, Key card access

Services

Wake-up service/Alarm clock, Wake-up service

Outdoors

Balcony

Bedroom

Alarm clock, Wardrobe or closet, Linens, Childrens' cribs

Kitchen

Dryer, Coffee machine, Cleaning products

View

City view

Accessibility

Entire unit wheelchair accessible, Hearing accessible, Upper floors accessible by elevator

Room amenities

Clothes rack

Pool and Spa

Pool towels

Food & Drink

Bottle of water

Physical distancing

Single-room AC for guest accommodation
Standard Queen Room with Two Queen Beds - Communications Accessible
Room Type: Double
Room Size: 30 m2
2 Queen bed(s) Bed

Bathroom

Towels/Sheets (extra fee), Walk-in shower, Toilet paper, Hairdryer, Towels, Shampoo, Shower, Private bathroom, Free toiletries, Conditioner, Bathtub or shower, Body soap

Media & Technology

Cable channels, TV, Flat-screen TV, Telephone

General

Smoke Alarm, Air conditioning, Trash cans, Interconnecting room(s) available, Ironing facilities, Soundproof, Tile/Marble floor, Private entrance, Iron, Key card access

Services

Wake-up service/Alarm clock, Wake-up service

Outdoors

Balcony

Living Area

Desk

Bedroom

Alarm clock, Wardrobe or closet, Linens, Childrens' cribs

Kitchen

Dryer, Coffee machine, Cleaning products

View

City view

Accessibility

Roll-in shower, Lower sink, Toilet with grab rails, Hearing accessible, Upper floors accessible by elevator, Entire unit wheelchair accessible, Shower chair, Adapted bath

Room amenities

Sofa bed, Clothes rack

Pool and Spa

Pool towels

Food & Drink

Bottle of water

Physical distancing

Single-room AC for guest accommodation
Standard King Room with Jungle View
Room Type: Double
Room Size: 30 m2
1 King bed(s) Bed

Bathroom

Towels/Sheets (extra fee), Walk-in shower, Toilet paper, Hairdryer, Towels, Shampoo, Shower, Private bathroom, Free toiletries, Conditioner, Bathtub or shower, Body soap

Media & Technology

Cable channels, TV, Flat-screen TV, Telephone

General

Smoke Alarm, Air conditioning, Trash cans, Ironing facilities, Soundproof, Tile/Marble floor, Private entrance, Iron, Key card access

Services

Wake-up service/Alarm clock, Wake-up service

Outdoors

Balcony

Living Area

Desk

View

View, City view

Bedroom

Alarm clock, Wardrobe or closet, Linens, Childrens' cribs

Kitchen

Dryer, Coffee machine, Cleaning products

Accessibility

Entire unit wheelchair accessible, Hearing accessible, Upper floors accessible by elevator

Room amenities

Clothes rack

Pool and Spa

Pool towels

Food & Drink

Bottle of water

Physical distancing

Single-room AC for guest accommodation
Standard Double Room with Two Double Beds and Pool View
Room Type: Double
Room Size: 30 m2
2 Full bed(s) Bed
Standard Double Room with Two Double Beds and Pool View

Bathroom

Towels/Sheets (extra fee), Walk-in shower, Toilet paper, Hairdryer, Towels, Shampoo, Shower, Private bathroom, Free toiletries, Conditioner, Bathtub or shower, Body soap

Media & Technology

Cable channels, TV, Flat-screen TV, Telephone

General

Smoke Alarm, Air conditioning, Trash cans, Ironing facilities, Soundproof, Tile/Marble floor, Private entrance, Iron, Key card access

Services

Wake-up service/Alarm clock, Wake-up service

Outdoors

Balcony

Living Area

Desk

Bedroom

Alarm clock, Wardrobe or closet, Linens, Childrens' cribs

Kitchen

Dryer, Coffee machine, Cleaning products

View

Inner courtyard view, Pool view

Accessibility

Entire unit wheelchair accessible, Hearing accessible, Upper floors accessible by elevator

Room amenities

Clothes rack

Pool and Spa

Pool towels

Food & Drink

Bottle of water

Physical distancing

Single-room AC for guest accommodation
Standard Queen Room with Pool View
Room Type: Double
Room Size: 30 m2
1 Queen bed(s) Bed
Standard Queen Room with Pool View

Bathroom

Towels/Sheets (extra fee), Walk-in shower, Toilet paper, Hairdryer, Towels, Shampoo, Shower, Private bathroom, Free toiletries, Conditioner, Bathtub or shower, Body soap

Media & Technology

Cable channels, TV, Flat-screen TV, Telephone

General

Smoke Alarm, Air conditioning, Trash cans, Ironing facilities, Soundproof, Tile/Marble floor, Private entrance, Iron, Key card access

Services

Wake-up service/Alarm clock, Wake-up service

Outdoors

Balcony

Living Area

Desk

Bedroom

Alarm clock, Wardrobe or closet, Linens, Childrens' cribs

Kitchen

Dryer, Coffee machine, Cleaning products

View

Pool view

Accessibility

Entire unit wheelchair accessible, Hearing accessible, Upper floors accessible by elevator

Room amenities

Clothes rack

Pool and Spa

Pool towels

Food & Drink

Bottle of water

Physical distancing

Single-room AC for guest accommodation
King Suite with Outdoor Private Pool
Room Type: Suite
Room Size: 36 m2
1 King bed(s) Bed
King Suite with Outdoor Private Pool

Bathroom

Towels/Sheets (extra fee), Walk-in shower, Toilet paper, Hairdryer, Towels, Shampoo, Shower, Private bathroom, Free toiletries, Conditioner, Bathtub or shower, Body soap

Media & Technology

Cable channels, TV, Flat-screen TV, Telephone

General

Smoke Alarm, Air conditioning, Trash cans, Ironing facilities, Soundproof, Tile/Marble floor, Private entrance, Iron, Key card access

Services

Wake-up service/Alarm clock, Wake-up service

Outdoors

Balcony, Outdoor furniture, Private pool

Living Area

Desk, Sofa

View

View

Bedroom

Alarm clock, Wardrobe or closet, Linens, Childrens' cribs

Kitchen

Dryer, Coffee machine, Cleaning products

Accessibility

Entire unit wheelchair accessible, Hearing accessible, Upper floors accessible by elevator

Room amenities

Clothes rack

Pool and Spa

Pool with a view, Pool towels

Food & Drink

Bottle of water

Physical distancing

Single-room AC for guest accommodation
Standard King Room with Pool View
Room Type: Double
Room Size: 30 m2
1 King bed(s) Bed
Standard King Room with Pool View

Bathroom

Towels/Sheets (extra fee), Walk-in shower, Toilet paper, Hairdryer, Towels, Shampoo, Shower, Private bathroom, Free toiletries, Conditioner, Bathtub or shower, Body soap

Media & Technology

Cable channels, TV, Flat-screen TV, Telephone

General

Smoke Alarm, Air conditioning, Trash cans, Ironing facilities, Soundproof, Tile/Marble floor, Private entrance, Iron, Key card access

Services

Wake-up service/Alarm clock, Wake-up service

Outdoors

Balcony

Living Area

Desk

Bedroom

Alarm clock, Wardrobe or closet, Linens, Childrens' cribs

Kitchen

Dryer, Coffee machine, Cleaning products

Accessibility

Entire unit wheelchair accessible, Hearing accessible, Upper floors accessible by elevator

Room amenities

Clothes rack

Pool and Spa

Pool towels

Food & Drink

Bottle of water

Physical distancing

Single-room AC for guest accommodation
Two-Bedroom King Suite - Non-Smoking
Room Type: Suite
Room Size: 30 m2
1 King bed(s) Bed
1 Sofa bed Bed

Bathroom

Towels/Sheets (extra fee), Walk-in shower, Toilet paper, Hairdryer, Towels, Shampoo, Shower, Private bathroom, Free toiletries, Conditioner, Bathtub or shower, Body soap

Media & Technology

Cable channels, TV, Flat-screen TV, Telephone

General

Smoke Alarm, Air conditioning, Trash cans, Ironing facilities, Soundproof, Tile/Marble floor, Private entrance, Iron, Key card access

Services

Wake-up service/Alarm clock, Wake-up service

Outdoors

Balcony

Living Area

Desk

Bedroom

Alarm clock, Wardrobe or closet, Linens, Childrens' cribs

Kitchen

Dryer, Coffee machine, Cleaning products

Accessibility

Entire unit wheelchair accessible, Hearing accessible, Upper floors accessible by elevator

Room amenities

Clothes rack

Pool and Spa

Pool towels

Food & Drink

Bottle of water

Physical distancing

Single-room AC for guest accommodation
One-Bedroom Suite with Jungle View
Room Type: Suite
Room Size: 40 m2
1 King bed(s) Bed
One-Bedroom Suite with Jungle View

Bathroom

Towels/Sheets (extra fee), Walk-in shower, Toilet paper, Hairdryer, Towels, Shampoo, Shower, Private bathroom, Free toiletries, Conditioner, Bathtub or shower, Body soap

Media & Technology

Cable channels, TV, Flat-screen TV, Telephone

General

Smoke Alarm, Air conditioning, Trash cans, Ironing facilities, Soundproof, Tile/Marble floor, Private entrance, Iron, Key card access

Services

Wake-up service/Alarm clock, Wake-up service

Outdoors

Balcony

Living Area

Desk

View

View, Quiet street view

Bedroom

Alarm clock, Wardrobe or closet, Linens, Childrens' cribs

Kitchen

Dryer, Coffee machine, Cleaning products

Accessibility

Entire unit wheelchair accessible, Hearing accessible, Upper floors accessible by elevator

Room amenities

Clothes rack

Pool and Spa

Pool towels

Food & Drink

Bottle of water

Exclusive services

Concierge services

Physical distancing

Single-room AC for guest accommodation

FAQ's

Is this Tulum City Center hotel pet-friendly for guests?

Yes, pets are allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at Tulum City Center hotel?

Check-in time for Tulum City Center hotel starts counting from 3:00 PM and check-out is until 12:00 PM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the Tulum City Center hotel have a swimming pool?

Yes, this Tulum City Center hotel has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Tulum City Center hotel?

Best-rates for the Tulum City Center hotel starts from $56 per night with includes Wheelchair Accessible, Business Services, Child Friendly, Internet, Pool, Accessibility, Wellness Facilities, Restaurant, Guest Services, Laundry, Spa, Parking, View, Balcony/Terrace, Transportation/Shuttle, Security/Safety, Bar, Entertainment, Air Conditioner, Breakfast, Kitchen, Pet Friendly with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Tulum City Center hotel a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 4 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Tulum City Center hotel wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Tulum City Center hotel is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Tulum City Center hotel?

Based on the information reported by the owner or manager, the Tulum City Center hotel indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Tulum City Center hotel?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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USD56
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