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Hotel Los Itzaes by 5th av | Hotel in Playa del Carmen

| 8.7 (385 Reviews) |   Pet Friendly  4 Bathrooms  16 Guests
Centro Hotel | Hotel Los Itzaes by 5th av

Hotel in Centro, Playa del Carmen

Comfortable Accommodations

Hotel Los Itzaes by 5th av in Playa del Carmen offers comfortable rooms with air-conditioning, private bathrooms, balconies, and free WiFi. Each room includes a work desk, dining table, and TV.

Leisure Facilities

Guests can relax on the sun terrace, in the garden, or by the open-air bath. The hotel features a year-round outdoor swimming pool, solarium, and outdoor seating area.

Dining Options

A continental buffet breakfast is served daily, including local specialties, fresh pastries, pancakes, cheese, and fruits. Additional services include a paid shuttle, concierge, and tour desk.

Prime Location

Playa del Carmen Beach is a 3-minute walk away, and Cozumel International Airport is 22 mi from the hotel. Highly rated for its convenient location, attentive staff, and room cleanliness.

Hotel Los Itzaes by 5th av is located in Playa del Carmen.

This 16 Bedrooms Hotel is suitable for tourists and travelers. It has several amenities that would guarantee your comfort. These amenities include: Business Services, Child Friendly, Guest Services, and several others. This is a 3 star rated property and has over 385 reviews with the average score of 8.7 . Coming to Playa del Carmen and needing a place to stay? Be it for work or for leisure, consider staying at this Hotel for your next visit, you will surely love it.

You can check the reviews and description of this 16 Bedrooms Hotel if you want to learn more about this place in Playa del Carmen. These details are authentic, as they are provided by our partner, booking.com.

This Hotel Los Itzaes by 5th av in Playa del Carmen is well equipped and has all facilities that have been listed below. Please note that these details were shared to us by booking.com for the listed “Hotel Los Itzaes by 5th av”. We solely rely on their shared details and are regarded as “accurate”. If you have any concerns about the information or accuracy describing this Hotel, please let us know.

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Amenities

Air Conditioner
Parking
Pet Friendly
Pool
View
Balcony/Terrace
Transportation/Shuttle
Security/Safety
Business Services
Bedding/Linens
Wellness Facilities
Guest Services
Child Friendly
Hot Tub
Internet
Laundry

Facility Overview

Parking
  • Parking
Activities
  • Public Bath
  • Solarium
  • Beach
  • Open-air bath
General
  • Safe
  • Smoke-free property
  • Non-smoking rooms
  • Air conditioning
  • Wifi in all areas
  • Pet friendly
Guest Services
  • Laundry
  • Concierge
  • Business center
  • Express check-in/out
  • Currency exchange
  • Car rental
  • 24-hour front desk
  • Tour desk
  • Baggage storage
  • Suit press
  • Shuttle service
  • Dry cleaning
  • Meeting/Banquet facilities
  • Daily housekeeping
  • Shuttle service (additional charge)
  • Airport shuttle
  • Airport shuttle (additional charge)
  • Pet bowls
  • Invoice provided
Internet
  • Internet
  • Wifi
  • Free Wifi
Outdoors
  • Sun deck
  • Terrace
  • Outdoor pool
  • Outdoor furniture
  • Garden
  • Outdoor pool (year-round)
Security/Safety
  • CCTV in common areas
  • 24-hour security
  • Fire extinguishers
  • Smoke alarms
  • Guests have the option to cancel any cleaning services for their accommodation during their stay
  • Guest accommodation disinfected between stays
  • Linens, towels, and laundry washed in accordance with local authority guidelines
  • Property cleaned by professional cleaning companies
  • Use of cleaning chemicals that are effective against coronavirus
  • Physical distancing in dining areas
  • Food can be delivered to guest accommodation
  • Process in place to check health of guests
  • Thermometers for guests provided by property
  • Hand sanitizer in guest accommodation and common areas
  • Access to healthcare professionals
  • Shared stationery (e.g. printed menus, magazines, pens, paper) removed
  • First aid kits available
  • Staff follow all safety protocols as directed by local authorities
  • Cashless payment available
  • Screens or physical barriers between staff and guests in appropriate areas
  • Physical distancing rules followed
Spa
  • Shallow end
  • Beach chairs/Loungers
  • Swimming pool
Transportation/Shuttle
  • Airport drop-off

Policies

Check-in
The minimum age for check-in is 18
Cancellation policy
Non refundable
Pet Policy
Pets are allowed upon request and charges may apply.

When booking 4 rooms or more, and choosing the free cancelation rate, guests can cancel up to 15 days before the check in date. canceling on the 14th day will incur in a penalty of 2 nights per room.guests are required to show a photo id and credit card upon check-in. please note that all special requests are subject to availability and additional charges may apply, please inform of your expected arrival time in advance. you can use the special requests box when booking, or contact the property directly using the contact details in your confirmation.

License number: 008-007-001448/2025

Reviews

Value for money:
8.95
Location:
9.47
Staff:
9.23
Facilities:
8.65
Comfort:
9.04
Cleanliness:
9.13
Perez
Jul 10, 2026 07:00:00 AM
Review Score:   5
USA
Reviewer Type: Family With Children
Travel Purpose: leisure
Positive: The location is in the center
Negative: there was a bed bug in our room, and we woke up with bites. We informed the receptionist, but she seemed unconcerned about the situation. This issue was not addressed no one came to check the room .
See All Reviews

Room Arrangement

Room Info Facilities
King Room
Room Type: Double
Room Size: 16 m2
1 King bed(s) Bed
King Room

Food & Drink

Minibar

Bathroom

Towels, Bath or shower, Walk-in shower, Conditioner, Toilet paper, Shower, Toilet, Private bathroom, Free toiletries, Hairdryer, Shampoo

General

Trash cans, Ironing facilities, Fire extinguisher, Tile/marble floor, Safety deposit box, Fan, Air conditioning, Smoke alarm, Iron, Key access

Media & Technology

Telephone, TV, Flat-screen TV, Cable channels

Services

Wake-up service, Wake-up service/Alarm clock

Outdoors

Balcony

Living Area

Desk

View

View

Bedroom

Linens, Wardrobe or closet

Kitchen

Dining table

Accessibility

Upper floors accessible by stairs only

Pool and Spa

Rooftop pool, Pool towels, Shallow end

Room amenities

Socket near the bed

Physical distancing

Single-room AC for guest accommodation
Double Room with Two Double Beds
Room Type: Double
Room Size: 16 m2
2 Full bed(s) Bed
Double Room with Two Double Beds

Food & Drink

Minibar

Bathroom

Towels, Bath or shower, Walk-in shower, Conditioner, Toilet paper, Shower, Toilet, Private bathroom, Free toiletries, Hairdryer, Shampoo

General

Trash cans, Ironing facilities, Fire extinguisher, Tile/marble floor, Safety deposit box, Fan, Air conditioning, Smoke alarm, Iron, Key access

Media & Technology

Telephone, TV, Flat-screen TV, Cable channels

Services

Wake-up service, Wake-up service/Alarm clock

Outdoors

Balcony

Living Area

Desk

View

View

Bedroom

Linens, Wardrobe or closet

Kitchen

Dining table

Accessibility

Upper floors accessible by stairs only

Pool and Spa

Rooftop pool, Pool towels, Shallow end

Room amenities

Socket near the bed

Physical distancing

Single-room AC for guest accommodation
Junior Suite
Room Type: Suite
Room Size: 20 m2
2 Full bed(s) Bed
1 Sofa bed Bed
Junior Suite

Food & Drink

Minibar

Bathroom

Towels, Bath or shower, Bath, Conditioner, Toilet paper, Shower, Toilet, Private bathroom, Free toiletries, Hairdryer, Shampoo

General

Trash cans, Ironing facilities, Fire extinguisher, Tile/marble floor, Safety deposit box, Fan, Air conditioning, Smoke alarm, Iron, Key access

Media & Technology

Telephone, TV, Flat-screen TV, Cable channels

Services

Wake-up service, Wake-up service/Alarm clock

Outdoors

Balcony

Living Area

Desk, Seating area, Sofa

View

City view, View

Bedroom

Linens, Wardrobe or closet

Kitchen

Dining table

Accessibility

Upper floors accessible by stairs only

Room amenities

Fold-up bed, Sofa bed, Socket near the bed

Pool and Spa

Rooftop pool, Pool towels, Shallow end

Physical distancing

Single-room AC for guest accommodation
Deluxe Junior Suite
Room Type: Suite
Room Size: 20 m2
1 King bed(s) Bed
1 Sofa bed Bed
Deluxe Junior Suite

Food & Drink

Minibar

Bathroom

Towels, Bath or shower, Bath, Conditioner, Toilet paper, Shower, Toilet, Private bathroom, Free toiletries, Hairdryer, Shampoo

General

Trash cans, Ironing facilities, Fire extinguisher, Tile/marble floor, Safety deposit box, Fan, Air conditioning, Smoke alarm, Iron, Key access

Media & Technology

Telephone, TV, Flat-screen TV, Cable channels

Services

Wake-up service, Wake-up service/Alarm clock

Outdoors

Balcony

Living Area

Desk, Seating area, Sofa

View

City view, View

Bedroom

Linens, Wardrobe or closet

Kitchen

Dining table

Accessibility

Upper floors accessible by stairs only

Room amenities

Fold-up bed, Sofa bed, Socket near the bed

Pool and Spa

Rooftop pool, Pool towels, Shallow end

Physical distancing

Single-room AC for guest accommodation

FAQ's

Is this property pet-friendly for guests?

Yes, pets are allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at property?

Check-in time for Centro hotel starts counting from 3:00 PM and check-out is until 12:00 PM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the property have a swimming pool?

Yes, this Centro hotel has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in property?

Best-rates for the Centro hotel starts from $61 per night with includes Air Conditioner, Business Services, Child Friendly, Guest Services, Parking, Pet Friendly, View, Balcony/Terrace, Security/Safety, Bedding/Linens, Wellness Facilities, Hot Tub, Pool, Transportation/Shuttle, Internet, Laundry with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is property a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 3 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the property wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Centro hotel has not specified they are wheelchair accessible. Likewise, there is not an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the property?

Based on the information reported by the owner or manager, the Centro hotel indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for property?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.