Hotel Villa Mercedes Palenque | Hotel in Palenque
Hotel in Palenque
2 outdoor pools, a full-service spa, and a restaurant are available at this smoke-free hotel. Free WiFi in public areas and a free manager's reception are also provided. Additionally, a fitness center, a bar/lounge, and a poolside bar are onsite.
Change of towels is available on request.
Hotel Villa Mercedes Palenque offers 92 air-conditioned accommodations with safes and coffee/tea makers. These individually furnished accommodations include dining tables. Beds feature premium bedding. 32-inch flat-screen televisions come with cable channels.
Bathrooms include bathtubs or showers with rainfall showerheads, complimentary toiletries, and hair dryers. This Palenque hotel provides complimentary wired Internet access. Additionally, rooms include irons/ironing boards and ceiling fans. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.
2 outdoor swimming pools are on site along with a fitness center.
Guests under 18 years old are not allowed in the fitness facility.
Amenities
Facility Overview
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Hair dryer
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Free toiletries
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Rainfall showerhead
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Private bathroom
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Bathtub or shower
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Towels
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Premium bedding
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Ceiling fan
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Blackout drapes/curtains
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Bed sheets
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Air conditioning
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Iron/ironing board
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Phone
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Safe
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Connecting rooms available
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Individually furnished
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Window screens
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1 swim-up bar, 1 poolside bar and 1 bar
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1 restaurant and 1 coffee shop/cafe
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Room service available
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Free daily reception
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English breakfast available for a fee daily 7 AM–noon: MXN 250 for adults and MXN 150 for children
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Local meal delivery service
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Coffee/tea maker
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Dining table
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Wheelchair-accessible parking available
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Secured uncovered extended parking on site (MXN 500 per day)
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Secured uncovered self parking on site (surcharge)
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Wheelchair-accessible registration desk height (inches): 43
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No elevator (single level property)
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Wheelchair-accessible lounge
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Wheelchair-accessible registration desk
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Front entrance ramp
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1 on-site accessible parking spaces
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Well-lit path to entrance
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Wheelchair accessible (may have limitations)
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Wheelchair-accessible parking
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Tile flooring in public areas
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Wheelchair-accessible pool
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Wheelchair-accessible business center
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Cobblestone flooring in public areas
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Smooth flooring in room
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Stair-free path to entrance
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Smooth flooring in public areas
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Wheelchair-accessible restaurant
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10 stairs to reach property
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This property does not have elevators
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If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
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Visual alarms in hallways
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Theme parks
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Zoo
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2 outdoor pools
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Fitness center
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Full-service spa
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32-inch flat-screen TV
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Cable channels
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Business center
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Meeting room
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Conference center (23143 square feet of space)
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Banquet hall
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Front-desk safe
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Reception hall
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Gift shop/newsstand
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Spanish
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English
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Romance packages available
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Double-glazed windows
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Local artist showcase
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TV in lobby
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Renovated entire property - November 2025
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Smoke-free property
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Couples dining
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Locally-owned & organized tours & activities
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Vegetarian dining options
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2 outdoor pools
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Babysitting (surcharge)
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Laundry facilities
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Dining table
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24-hour front desk
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Daily housekeeping
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Luggage storage
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Change of bedsheets (on request)
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Tour/ticket assistance
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Laundry facilities
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Change of towels (on request)
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Porter/bellhop
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Wedding services
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Available in all rooms: Free wired internet
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Available in some public areas: Free WiFi
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Pool umbrellas
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Pool sun loungers
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Terrace
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Outdoor furniture
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Garden
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Nature reserve
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Mud bath
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Facials
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Body wraps
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Steam room
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2 treatment rooms
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Couples treatment room(s)
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Spa open daily
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Massage/treatment rooms
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Massages
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Reflexology
Policies
Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges guests must contact this property in advance to reserve cribs/infant beds long-term renters welcome noise-free guestrooms cannot be guaranteed safety features at this property include a fire extinguisher, a smoke detector, a security system, and outdoor lighting special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards, debit cards, and cash this property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room this property reserves the right to pre-authorize the guest's credit card prior to arrival.
Reviews
Room Arrangement
| Room Info | Facilities |
|---|---|
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Deluxe Room
Room Size:
293 square feet m2
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GeneralPing - 8, Doorway wheelchair width (centimeters) - 150, Pet-friendly room, Low bed height (centimeters) - 61, Free WiFi, Wheelchair-width doorways, Number of bedrooms - 1, Doorway wheelchair width (inches) - 59, Low bed height (inches) - 24, Wheelchair accessible, Square meters - 27.20, Square feet - 293, No cribs (infant beds), Low-height bed, Garden view, Bed count minimum 1, Bed count maximum 1 |
|
Deluxe Double Room
Room Size:
293 square feet m2
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GeneralPing - 8, Pet-friendly room, Free WiFi, Square feet - 293, No cribs (infant beds), Number of bedrooms - 1, Garden view, Square meters - 27.20, Bed count minimum 2, Bed count maximum 2 |
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Suite
Room Size:
586 square feet m2
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GeneralMinibar, Number of bedrooms - 1, Room and bed type depend on availability check-in, Sofa bed, Pets not allowed, Square feet - 586, Extra bed count 1, Number of living rooms 1, Free cribs/infant beds, Bathrobes, Ping - 16, Square meters - 54.40, Separate sitting area, Courtyard view, Bed count minimum 1, Bed count maximum 1 |
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Standard Twin Room
Room Size:
293 square feet m2
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GeneralPing - 8, Number of living rooms 0, Free WiFi, Number of bedrooms - 0, Square feet - 293, No cribs (infant beds), Garden view, Pets not allowed, Square meters - 27.20, Bed count minimum 2, Bed count maximum 2 |
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Executive Room
Room Size:
293 square feet m2
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GeneralPing - 8, Balcony or patio, Free WiFi, Square feet - 293, No cribs (infant beds), Number of bedrooms - 1, Garden view, Pets not allowed, Bed count minimum 1, Square meters - 27.20, Bed count maximum 1 |
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Executive Double Room
Room Size:
293 square feet m2
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GeneralPing - 8, Number of living rooms 0, Free WiFi, Minibar, Number of bedrooms - 0, Pets not allowed, Lake view, Square meters - 27.20, Bathrobes, Balcony or patio, Square feet - 293, No cribs (infant beds), Bed count minimum 2, Bed count maximum 2 |
FAQ's
Is this Hotel Villa Mercedes Palenque pet-friendly for guests?
No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.
What time is check-in & check-out at Hotel Villa Mercedes Palenque?
Check-in time for Hotel Villa Mercedes Palenque starts counting from 3:00 PM and check-out is until 12:00 PM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.
Does the Hotel Villa Mercedes Palenque have a swimming pool?
Yes, this Hotel Villa Mercedes Palenque has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.
How much does it cost per night to stay in Hotel Villa Mercedes Palenque?
Best-rates for the Hotel Villa Mercedes Palenque starts from $138 per night with includes Pool, Business Services, Guest Services, Parking, Bedding/Linens, Spa, Restaurant, Bar, Breakfast, Kitchen, Balcony/Terrace, Security/Safety, Sports/Activities, Internet, Laundry, Toiletries, Air Conditioner, TV, Wellness Facilities, Child Friendly with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.
Is Hotel Villa Mercedes Palenque a family-friendly place to stay?
Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 3 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.
Is the Hotel Villa Mercedes Palenque wheelchair accessible or offer services for disabled guests?
Based on the information received from our partner, the Hotel Villa Mercedes Palenque has not specified they are wheelchair accessible. Likewise, there is not an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.
What is the minimum night stay policy for the Hotel Villa Mercedes Palenque?
Based on the information reported by the owner or manager, the Hotel Villa Mercedes Palenque indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.
What cancellation policy is in place for Hotel Villa Mercedes Palenque?
Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.
