Na Balam Hotel | Hotel in Isla Mujeres

| 8.2 (397 Reviews) |  5 Bathrooms  19 Guests
Centro - Supmza 001 Hotel | Na Balam Hotel

Hotel in Centro - Supmza 001, Isla Mujeres

Surrounded by tropical gardens, on the small island of Isla Mujeres, only minutes from Cancun, this hotel is located on one of the best beaches in the Caribbean. Na Balam, Mayan for The House of the Jaguar features an outdoor pool and shady palm trees with hammocks. Guests can attend of the hotel's yoga classes, then relax with a massage. Oceanvs Beach Club & Restaurant at Na Balam serves Mayan and vegetarian cuisine. Visitors can also enjoy a drink with a Mexican snack while watching the sunset at the beachfront Palapa Bar.

Na Balam Hotel is located in Isla Mujeres.

This 16 Bedrooms Hotel is suitable for tourists and travelers. It has several amenities that would guarantee your comfort. These amenities include: Transportation/Shuttle, Security/Safety, Sports/Activities, and several others. This is a 4 star rated property and has over 397 reviews with the average score of 8.2 . Coming to Isla Mujeres and needing a place to stay? Be it for work or for leisure, consider staying at this Hotel for your next visit, you will surely love it.

You can check the reviews and description of this 16 Bedrooms Hotel if you want to learn more about this place in Isla Mujeres. These details are authentic, as they are provided by our partner, booking.com.

This Na Balam Hotel in Isla Mujeres is well equipped and has all facilities that have been listed below. Please note that these details were shared to us by booking.com for the listed “Na Balam Hotel”. We solely rely on their shared details and are regarded as “accurate”. If you have any concerns about the information or accuracy describing this Hotel, please let us know.

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Amenities

Air Conditioner
Parking
Pool
View
Ocean View
Balcony/Terrace
Oceanfront
Accessibility
Transportation/Shuttle
Security/Safety
Sports/Activities
Restaurant
Bar
Guest Services
Entertainment
Child Friendly
Internet

Facility Overview

Breakfast
  • Wine/Champagne
  • Fruit
  • Restaurant
  • Bar
Parking
  • Street parking
  • Free parking
  • Parking
  • Accessible parking
Activities
  • Fishing
  • Diving
  • Snorkeling
General
  • Non-smoking rooms
  • Safe
  • Smoke-free property
  • Air conditioning
  • Family rooms
Guest Services
  • Airport shuttle
  • Shuttle service
  • Shuttle service (additional charge)
  • Daily housekeeping
  • Airport shuttle (additional charge)
  • Tour desk
Internet
  • Free Wifi
  • Wifi
  • Internet
Outdoors
  • Outdoor pool (year-round)
  • Garden
  • Outdoor pool
  • Outdoor furniture
Security/Safety
  • Key access
  • Fire extinguishers
  • 24-hour security
  • Smoke alarms
  • CCTV outside property
  • Security alarm
  • Linens, towels, and laundry washed in accordance with local authority guidelines
  • Property cleaned by professional cleaning companies
  • Guest accommodation sealed after cleaning
  • Guests have the option to cancel any cleaning services for their accommodation during their stay
  • Use of cleaning chemicals that are effective against coronavirus
  • Guest accommodation disinfected between stays
  • All plates, cutlery, glasses, and other tableware sanitized
  • Delivered food covered securely
  • Physical distancing in dining areas
  • Access to healthcare professionals
  • Shared stationery (e.g. printed menus, magazines, pens, paper) removed
  • Staff follow all safety protocols as directed by local authorities
  • Face masks for guests available
  • First aid kits available
  • Hand sanitizer in guest accommodation and common areas
  • Process in place to check health of guests
  • Contactless check-in/out
  • Cashless payment available
  • Mobile app for room service
  • Screens or physical barriers between staff and guests in appropriate areas
  • Physical distancing rules followed
Spa
  • Swimming pool
  • Beach chairs/Loungers
  • Beach umbrellas
Transportation/Shuttle
  • Airport pickup
  • Airport drop-off

Policies

Check-in
The minimum age for check-in is 18
Cancellation policy
Free cancellation
Payment Policy
Credit card required
Pet Policy
Pets are not allowed

Upon check-in photo identification and credit card are required. all special requests are subject to availability upon check-in. special requests cannot be guaranteed and may incur additional charges.

License number: 003-007-001607/2025

Reviews

Value for money:
8.01
Location:
9.28
Staff:
9.12
Facilities:
8.25
Comfort:
8.7
Cleanliness:
8.6
Steve
Feb 9, 2026 08:00:00 AM
Review Score:   9
USA
Reviewer Type: Couple
Travel Purpose: leisure
Positive: The hotel is set in a garden-like setting with a small pool and hot tub. There are on-site yoga classes, and the vibe is very relaxed at the hotel. The beach club across the street has breakfast and a beach lounge included, so you get the best of both worlds; relaxed if you want it or more of a party atmosphere at the beach.
Negative: It can take a while for the shower to warm up.
Summary: Great location and relaxed vibe matched what I was looking for.
See All Reviews

Room Arrangement

Room Info Facilities
Standard Poolside with Two Double Beds
Room Type: Double
Room Size: 56 m2
2 Full bed(s) Bed

Bathroom

Private bathroom, Shampoo, Walk-in shower, Conditioner, Shower, Free toiletries, Toilet paper, Toilet, Towels, Body soap

General

Private entrance, Key access, Safe, Tile/Marble floor, Trash cans, Smoke Alarm, Air conditioning, Fan

Media & Technology

TV, Flat-screen TV

Outdoors

Balcony, Terrace

Living Area

Sitting area

Bedroom

Wardrobe or closet, Linens

View

Garden view, Pool view

Accessibility

Upper floors accessible by stairs only

Food & Drink

Bottle of water
Poolside Suite
Room Type: Suite
Room Size: 68 m2
2 Full bed(s) Bed
1 King bed(s) Bed

Bathroom

Private bathroom, Shampoo, Walk-in shower, Conditioner, Shower, Free toiletries, Toilet paper, Toilet, Towels, Body soap

General

Private entrance, Key access, Safe, Tile/Marble floor, Trash cans, Smoke Alarm, Air conditioning, Fan

Media & Technology

TV, Flat-screen TV

Living Area

Sitting area

Bedroom

Wardrobe or closet, Linens

View

Garden view, Pool view

Outdoors

Terrace

Accessibility

Upper floors accessible by stairs only

Food & Drink

Bottle of water
Two-Bedroom Suite
Room Type: Suite
Room Size: 104 m2
1 King bed(s) Bed
1 King bed(s) Bed

Bathroom

Private bathroom, Shampoo, Walk-in shower, Conditioner, Shower, Additional bathroom, Free toiletries, Toilet, Toilet paper, Towels, Body soap

General

Private entrance, Key access, Safe, Tile/Marble floor, Trash cans, Smoke Alarm, Air conditioning, Fan

Media & Technology

TV, Flat-screen TV

Kitchen

Refrigerator, Kitchenette, Dining table, Kitchenware

Living Area

Sitting area, Sofa

Bedroom

Wardrobe or closet, Linens

Food & Drink

Bottle of water

View

Inner courtyard view
Master Suite with Pool View
Room Type: Suite
Room Size: 64 m2
1 Sofa bed Bed
1 Queen bed(s) Bed
Master Suite with Pool View

Food & Drink

Bottle of water, Minibar, Tea/Coffee maker

Bathroom

Private bathroom, Shampoo, Bathrobe, Walk-in shower, Hairdryer, Shower, Free toiletries, Toilet paper, Toilet, Conditioner, Towels, Body soap

General

Private entrance, Key access, Safe, Tile/Marble floor, Trash cans, Smoke Alarm, Air conditioning, Fan, Iron

Media & Technology

Streaming service (like Netflix), TV, Flat-screen TV

Outdoors

Balcony, Outdoor dining area

Living Area

Sitting area, Sofa

View

Inner courtyard view, Garden view, View, Pool view

Bedroom

Wardrobe or closet, Linens

Kitchen

Coffee machine

Accessibility

Upper floors accessible by stairs only

Room amenities

Sofa bed, Socket near the bed

FAQ's

Is this Na Balam Hotel pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at Na Balam Hotel?

Check-in time for Na Balam Hotel starts counting from 3:00 PM and check-out is until 12:00 PM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the Na Balam Hotel have a swimming pool?

Yes, this Na Balam Hotel has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Na Balam Hotel?

Best-rates for the Na Balam Hotel starts from $163 per night with includes Pool, Oceanfront, Bar, Transportation/Shuttle, Security/Safety, Sports/Activities, Entertainment, Air Conditioner, View, Ocean View, Balcony/Terrace, Accessibility, Restaurant, Guest Services, Child Friendly, Internet, Parking with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Na Balam Hotel a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 4 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Na Balam Hotel wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Na Balam Hotel has not specified they are wheelchair accessible. Likewise, there is not an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Na Balam Hotel?

Based on the information reported by the owner or manager, the Na Balam Hotel indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Na Balam Hotel?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Check Hotel Availability
Nightly rates from:
USD163
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