Naala Tulum | Hotel in Tulum

| 9.0 (644 Reviews) |  1 Bathroom
Zama Hotel | Naala Tulum

Hotel in Zama, Tulum

Hotel with an outdoor pool, near Tulum National Park
An outdoor pool, a restaurant, and a bar/lounge are available at this hotel. WiFi in public areas is free. Other amenities include a snack bar/deli, self parking, and concierge services.
Naala Tulum offers 95 air-conditioned accommodations with minibars and safes. Beds feature down comforters and premium bedding. 40-inch flat-screen televisions come with digital channels and Netflix. Bathrooms include showers, bathrobes, slippers, and complimentary toiletries.

This Tulum hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and ceiling fans. Housekeeping is provided daily.


Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Amenities

Air Conditioner
Parking
Pool
Designated Smoking Area
TV
Wheelchair Accessible
Balcony/Terrace
Accessibility
Business Services
Bedding/Linens
Wellness Facilities
Restaurant
Bar
Toiletries
Guest Services
Entertainment
Child Friendly
Internet

Facility Overview

Bathrooms
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Towels
  • Shower
  • Toilet paper
  • Bathrobes
  • Soap
  • Private bathroom
Bedroom
  • Bed sheets
  • Ceiling fan
  • Air conditioning
  • Premium bedding
  • Blackout drapes/curtains
  • Down comforter
  • Safe
  • Window screens
  • Desk
  • Laptop-friendly workspace
  • Slippers
  • Phone
Breakfast
  • 1 restaurant
  • 1 bar
  • Minibar
Parking
  • Airport shuttle on request
  • Roundtrip airport shuttle (surcharge) from 9:00 AM - 6:00 PM
  • Self parking on site (USD 10 per day)
Accessibility
  • Accessible airport shuttle
  • Well-lit path to entrance
  • Elevator
  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Activities
  • Bicycle rentals
  • Outdoor pool
Entertainment
  • Streaming services
  • Netflix
  • Digital channels
  • 40-inch flat-screen TV
General
  • Elevator
  • Banquet hall
  • Spanish
  • English
  • Designated smoking areas
  • Mosquito nets
Guest Services
  • Snack bar/deli
  • Outdoor pool
  • Daily housekeeping
  • Concierge services
  • Luggage storage
  • Tour/ticket assistance
  • 24-hour front desk
Internet
  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi
Outdoors
  • Garden
  • Pool sun loungers
  • Terrace

Policies

Check-in
Check-in start time: 3:00 pm; check-in end time: anytime
Check-out
Check-out before noon
Child Policy
Children are welcome.
Payment Policy
Airport shuttle fee: usd 120 per vehicle (one-way, maximum occupancy 6) self parking fee: usd 10 per day the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.
Pet Policy
No pets or service animals allowed

Cashless transactions are available extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges noise-free guestrooms cannot be guaranteed safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards, debit cards, and cash

Reviews

Graham Eric
Nov 23, 2025 09:22:07 AM
Review Score:   8
Summary: We got upgraded to a big and fine apartment, with very comfy bed, rooms serviced every day. The kitchen was very poorly equipped. When weasked for a pot or kettle to boil water for tea, we were given an old aluminium pot which was not suitable for the cooker! We experienced the staff in reception as grumpy and not too interested in guests.
See All Reviews

Room Arrangement

Room Info Facilities
Family Apartment, 2 Bedrooms
Room Size: 1076 square feet m2
3 Queen Beds and Double Bed
Family Apartment, 2 Bedrooms

General

Number of bedrooms - 2, Microwave, Blender, Ping - 30, Number of living rooms 1, Square feet - 1076, Cookware, dishware, and utensils, Kitchen, No rollaway/extra beds, No cribs (infant beds), Garden view, Separate sitting area, Oven, Refrigerator, Bed count maximum 3, Square meters - 100, Bed count minimum 3
Deluxe Room
Room Size: 538 square feet m2
1 King Bed
Deluxe Room

General

Number of living rooms 0, Square meters - 50, No rollaway/extra beds, Number of bedrooms - 0, Ping - 15, Square feet - 538, No cribs (infant beds), Bed count minimum 1, Bed count maximum 1
Standard Room
Room Size: 269 square feet m2
1 King Bed
Standard Room

General

Ping - 8, Number of living rooms 0, Square feet - 269, No rollaway/extra beds, Number of bedrooms - 0, No cribs (infant beds), Square meters - 25, Bed count minimum 1, Bed count maximum 1
Deluxe Quadruple Room
Room Size: 538 square feet m2
2 Double Beds
Deluxe Quadruple Room

General

Number of living rooms 0, Square meters - 50, No rollaway/extra beds, Number of bedrooms - 0, Ping - 15, Square feet - 538, No cribs (infant beds), Bed count minimum 2, Bed count maximum 2

FAQ's

Is this Naala Tulum pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the Naala Tulum have a swimming pool?

Yes, this Naala Tulum has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Naala Tulum?

Best-rates for the Naala Tulum starts from $63 per night with includes Entertainment, Air Conditioner, Parking, Balcony/Terrace, Business Services, Toiletries, Child Friendly, Internet, Pool, TV, Wheelchair Accessible, Guest Services, Designated Smoking Area, Restaurant, Bar, Accessibility, Bedding/Linens, Wellness Facilities with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Naala Tulum a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 3 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Naala Tulum wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Naala Tulum is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Naala Tulum?

Based on the information reported by the owner or manager, the Naala Tulum indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Naala Tulum?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Check Hotel Availability
Nightly rates from:
USD63
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