Is this Pan Pacific Hanoi pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at Pan Pacific Hanoi?

Check-in time for Pan Pacific Hanoi starts counting from 2:00 PM and check-out is until 12:00 PM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the Pan Pacific Hanoi have a swimming pool?

Yes, this Pan Pacific Hanoi has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Pan Pacific Hanoi?

Best-rates for the Pan Pacific Hanoi starts from $115 per night with includes Pool, Bedding/Linens, Wellness Facilities, Bar, Guest Services, Entertainment, Breakfast, Air Conditioner, Designated Smoking Area, Balcony/Terrace, Accessibility, Barbecue/Outdoor Cooking, Hot Tub, Wheelchair Accessible, Internet, Parking, TV, Business Services, Spa, Restaurant, Toiletries, Child Friendly, Laundry with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Pan Pacific Hanoi a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 5 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Pan Pacific Hanoi wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Pan Pacific Hanoi is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Pan Pacific Hanoi?

Based on the information reported by the owner or manager, the Pan Pacific Hanoi indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Pan Pacific Hanoi?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Pan Pacific Hanoi | Hotel in Hanoi

Name: Pan Pacific Hanoi
Address: Hanoi, Hanoi, Vietnam, VN
Price range: Prices for upcoming dates start at $115 per night
Rating: 8.8

| 8.8 (940 Reviews) | 1 Bathroom

Hotel in Truc Bach, Hanoi

Luxury hotel with 2 restaurants, steps from West Lake
Along with 2 restaurants, this hotel has a full-service spa and an indoor pool. Free WiFi in public areas and free valet parking are also provided. Other amenities include 2 bars/lounges, a 24-hour fitness center, and a snack bar/deli.
Pan Pacific Hanoi offers 328 accommodations with minibars and safes. Beds feature down comforters. Flat-screen televisions come with cable channels. Bathrooms include shower/tub combinations, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include an indoor pool, a sauna, and a 24-hour fitness center.

Amenities

Air Conditioner

Parking

Pool

Designated Smoking Area

Wheelchair Accessible

Balcony/Terrace

Accessibility

Business Services

Bedding/Linens

Wellness Facilities

Spa

Restaurant

Bar

Toiletries

Guest Services

Entertainment

Breakfast

Barbecue/Outdoor Cooking

Child Friendly

Hot Tub

Internet

Laundry

Facility Overview

Bathrooms

Toilet paper

Free toiletries

Bathrobes

Hair dryer

Shower/tub combination

Towels

Soap

Shampoo

Private bathroom

Bedroom

Down comforter

Blackout drapes/curtains

Bed sheets

Air conditioning (climate-controlled)

Phone

Safe

Electrical adapters/chargers

Soundproofing

Desk

Free newspapers

Water-efficient toilets only

Slippers

Turndown service

Connecting rooms available

Free local calls

Breakfast

Buffet breakfast available for a fee daily 6 AM–10 AM: USD 23.1 for adults and USD 11.55 for children

24-hour room service

2 restaurants and 1 coffee shop/cafe

2 bars/lounges

Free bottled water

Minibar

Parking

24-hour roundtrip airport shuttle (surcharge)

Free valet parking on site

Airport shuttle on request

Free self parking on site

Accessibility

Elevator door width (inches): 39

Wheelchair-accessible concierge desk

Elevator

Accessible airport shuttle

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

Wheelchair accessible (may have limitations)

Activities

Sauna

Full-service spa

Shopping

Indoor pool

Steam room

24-hour fitness center

Entertainment

Cable channels

Flat-screen TV

General

Conference center (13143 square feet of space)

Meeting rooms - 6

Ballroom

Front-desk safe

ATM/banking services

Elevator

Free newspapers in lobby

Banquet hall

Library

French

Japanese

Chinese (Mandarin)

Vietnamese

Korean

Malay

Russian

English

German

Designated smoking areas

No plastic drinking straws

Biodegradable drinking straws

Guest Services

Indoor pool

Soundproofed rooms

Laundry facilities

Supervised childcare (surcharge)

Snack bar/deli

Babysitting (surcharge)

Daily housekeeping

Wedding services

Tour/ticket assistance

Concierge services

24-hour front desk

Hair salon

Turndown service

Laundry facilities

Dry cleaning service

Luggage storage

Internet

Available in all rooms: Free WiFi and wired Internet

Available in some public areas: Free WiFi and wired Internet

Outdoors

BBQ grill(s)

Pool sun loungers

Rooftop terrace

Spa

Massage/treatment rooms

Massages

Hot tub

Sauna

Body scrubs

Spa open daily

Body treatments

Body wraps

Manicures and pedicures

5 treatment rooms

Couples treatment room(s)

Facials

Policies

Check-in

Check-in time starts at 2 pm early check-in is available for a fee early check-in subject to availability late check-in subject to availability

Check-out

A late check-out fee will be charged check-out before noon late check-out subject to availability

Child Policy

Children are welcome. kids stay free! one child 11 years old or younger stays free when using existing bedding. rollaway/extra beds are available for usd 1450000.0 per day.

Payment Policy

Fee for buffet breakfast: approximately usd 23.1 for adults and usd 11.55 for children airport shuttle fee: usd 75 per vehicle (one-way, maximum occupancy 3) early check-in is available for a fee (subject to availability) late check-out is available for a fee (subject to availability) rollaway bed fee: usd 1450000.0 per day the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.

Pet Policy

Pets not allowed

Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property property registration number 0100113141 safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed the name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation this property accepts credit cards, debit cards, and cash this property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room this property reserves the right to pre-authorize the guest's credit card prior to arrival.

Reviews

Ian

Dec 3, 2025 12:15:23 PM

Review Score: 6

Summary: Property is quite dated.

See All Reviews

Room Arrangement

Room Info	Facilities
Premier Room, Lake View Room Size: 377 square feet m² 1 King Bed	General Number of living rooms 0, Rollaway/extra beds (surcharge), Ping - 10.59, Number of bedrooms - 0, Square feet - 377, Lake view, Square meters - 35, Bed count minimum 1, Extra bed count 1, Bed count maximum 1, Free cribs/infant beds
Studio Suite, 1 King Bed Room Size: 430 square feet m² 1 King Bed	General Number of living rooms 0, Rollaway/extra beds (surcharge), Number of bedrooms - 1, Lake view, Separate bedroom, Extra bed count 1, Square feet - 430, Separate dining area, Free cribs/infant beds, Ping - 12.08, Square meters - 40, Separate sitting area, Bed count minimum 1, Bed count maximum 1
One Bedroom Premier Serviced Suites Room Size: 640.5 square feet m² 1 King Bed	General Number of living rooms 0, Rollaway/extra beds (surcharge), Square meters - 59.5, Electric kettle, Kitchenette, Number of bedrooms - 1, Microwave, Lake view, Separate bedroom, Extra bed count 1, Separate dining area, Free cribs/infant beds, Cookware, dishware, and utensils, Square feet - 640.5, Ping - 18, Iron/ironing board, Refrigerator, Bed count minimum 1, Bed count maximum 1
Pacific Club Lakeview King Room Size: m² 1 King Bed	General Number of living rooms 0, Rollaway/extra beds (surcharge), Number of bedrooms - 0, Lake view, Bed count minimum 1, Extra bed count 1, Bed count maximum 1, Free cribs/infant beds
One Bedroom Deluxe Serviced Suite Room Size: 517 square feet m² 1 King Bed	General Number of living rooms 0, Rollaway/extra beds (surcharge), Square feet - 517, Number of bedrooms - 0, Ping - 15, Square meters - 48, Bed count minimum 1, Extra bed count 1, Bed count maximum 1, City view, Free cribs/infant beds
Club Room Room Size: 377 square feet m² 1 King Bed	General Number of living rooms 0, Rollaway/extra beds (surcharge), Ping - 10.59, Number of bedrooms - 0, Square feet - 377, Separate bedroom, Square meters - 35, Bed count minimum 1, Extra bed count 1, Bed count maximum 1, City view, Free cribs/infant beds
Deluxe King or Twin Room, Lake View Room Size: m² 1 King Bed 2 Twin Beds	General Number of living rooms 0, No rollaway/extra beds, Number of bedrooms - 0, Lake view, Bed count minimum 1, Free cribs/infant beds, Bed count maximum 2
Premier Suite Room Size: m² 1 King Bed	General Number of living rooms 0, Rollaway/extra beds (surcharge), Number of bedrooms - 0, Bed count minimum 1, Extra bed count 1, Bed count maximum 1, Free cribs/infant beds
Deluxe King or Twin room Room Size: 377 square feet m² 1 King Bed 2 Twin Beds	General Number of living rooms 0, Rollaway/extra beds (surcharge), Number of bedrooms - 0, Ping - 11, Square feet - 377, Square meters - 35, Wheelchair accessible, Bed count minimum 1, Extra bed count 1, City view, Free cribs/infant beds, Bed count maximum 2
Executive Suite Room Size: m² 3 King Bed and Twin Beds	General Number of living rooms 0, Rollaway/extra beds (surcharge), Number of bedrooms - 0, Bed count maximum 3, Extra bed count 1, Free cribs/infant beds, Bed count minimum 3
Studio Balcony Suite Room Size: 538 square feet m² 1 King Bed	General Number of living rooms 0, Rollaway/extra beds (surcharge), Square meters - 50, Number of bedrooms - 0, Ping - 15, Square feet - 538, Lake view, Bed count minimum 1, Extra bed count 1, Bed count maximum 1, Free cribs/infant beds
One Bedroom Executive Serviced Suites Room Size: 646 square feet m² 1 King Bed	General Square feet - 646, Number of living rooms 0, Rollaway/extra beds (surcharge), Iron/ironing board (on request), Number of bedrooms - 0, Kitchenette, Ping - 18.15, Microwave, Lake view, Separate bedroom, Extra bed count 1, Separate dining area, Free cribs/infant beds, Square meters - 60, Refrigerator, Bed count minimum 1, Bed count maximum 1