Eterna Tulum | Hotel in Tulum

| 8.2 (53 Reviews) |  1 Bathroom
La Veleta Hotel | Eterna Tulum

Hotel in La Veleta, Tulum

This smoke-free hotel features an outdoor pool, a poolside bar, and a rooftop terrace. WiFi in public areas is free. Additionally, concierge services, laundry facilities, and express check-in are onsite.
Change of towels is available on request.
Eterna Tulum offers 25 air-conditioned accommodations with minibars and coffee/tea makers. Each accommodation is individually furnished and decorated. This Tulum hotel provides complimentary wireless Internet access, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices). Accommodations at this 3.5-star hotel have kitchenettes with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. In-room massages, hypo-allergenic bedding, and irons/ironing boards can be requested. Housekeeping is provided daily.
Recreational amenities at the hotel include an outdoor pool.

Guests under 18 years old are not allowed in the swimming pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Amenities

Air Conditioner
Pool
View
Ocean View
Balcony/Terrace
Transportation/Shuttle
Security/Safety
Bedding/Linens
Bar
Guest Services
Internet
Kitchen
Laundry

Facility Overview

Bathrooms
  • Shampoo
  • Soap
  • Toothbrush and toothpaste (on request)
  • Toilet paper
  • Towels
  • Eco-friendly toiletries
  • Private bathroom
Bedroom
  • Hypo-allergenic bedding
  • Air conditioning
  • Blackout drapes/curtains
  • Bed sheets
  • Electrical adapters/chargers
  • Iron/ironing board (on request)
  • Chef
  • Recycling
  • Restaurant dining guide
  • Water-efficient toilets only
  • Guidebooks/recommendations
  • Bulk dispenser for toiletries
  • Local maps
  • In-room massage
  • Individually furnished
  • Window screens
  • Soundproofing
  • Individually decorated
  • Heated floors
  • Eco-friendly cleaning products provided
  • LED light bulbs
Breakfast
  • 1 swim-up bar and 1 poolside bar
  • Coffee/tea maker
  • Microwave
  • Stovetop
  • Kitchenette
  • Champagne service
  • Cookware/dishes/utensils
  • Minibar
  • Refrigerator
Parking
  • Airport shuttle on request
  • No onsite parking available
  • Beach shuttle (surcharge)
  • 24-hour roundtrip airport shuttle (surcharge)
Accessibility
  • Well-lit path to entrance
  • 4 stairs to reach property
  • This property does not have elevators
  • Front entrance ramp
  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Activities
  • Segway rentals/tours
  • Water tubing
  • Ziplining
  • Health/beauty spa
  • Surfing/body boarding
  • Swimming
  • Skydiving
  • Theme parks
  • Hiking/biking trails
  • Snorkeling
  • Ecotours
  • Scooter/moped rentals
  • Cave exploring
  • Outdoor pool
  • Bike storage
  • Electric bike charging stations
  • Bike cleaning
  • Bike repair services
  • Bike parking
  • Bicycle rentals
General
  • Coworking space
  • Reception hall
  • Vending machine
  • Water dispenser
  • Front-desk safe
  • English
  • Italian
  • Spanish
  • Water dispenser
  • Local artist showcase
  • Vegan dining options
  • Smoke-free property
  • Mosquito nets
  • Locally-owned & organized tours & activities
  • Romance packages available
  • Communal living room
  • At least 80% lighting from LEDs
  • Living plant wall
  • At least 80% organic food
  • Vegetarian dining options
  • Comprehensive recycling policy
Guest Services
  • Outdoor pool
  • Microwave
  • Kitchenette
  • Laundry facilities
  • Refrigerator
  • Soundproofed rooms
  • Luggage storage
  • Tour/ticket assistance
  • Change of bedsheets (on request)
  • Daily housekeeping
  • Front desk (limited hours)
  • Laundry facilities
  • Concierge services
  • Change of towels (on request)
  • Multilingual staff
Internet
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi
  • Available in all rooms: Free WiFi
Outdoors
  • Outdoor furniture
  • Pool sun loungers
  • Rooftop terrace
  • Garden

Policies

Check-in
Check-in start time: 3:00 pm; check-in end time: anytime contactless check-in available early check-in fee: mxn 400 early check-in subject to availability express check-in available minimum check-in age: 18
Check-out
A late check-out fee will be charged check-out before noon contactless check-out available express check-out available late check-out subject to availability
Child Policy
Children 18 and younger are not allowed at this property. all guests older than 18 are welcome.
Payment Policy
Airport shuttle fee: mxn 3000 per vehicle (one-way, maximum occupancy 5) early check-in fee: mxn 400 (subject to availability) late check-out is available for a fee (subject to availability) the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.
Pet Policy
Pets not allowed (service animals are welcome, and are exempt from fees)

Cashless transactions are available extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card may be required at check-in for incidental charges long-term renters welcome property registration number 71774021 safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed the name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation this property accepts credit cards, debit cards, mobile payments, and cash this property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room this property reserves the right to pre-authorize the guest's credit card prior to arrival. this property uses a grey water recycling system and eco-friendly cleaning products

Reviews

David
Jan 19, 2026 11:32:37 PM
Review Score:   10
Summary: Everything was all rightn
See All Reviews

Room Arrangement

Room Info Facilities
Suite
Room Size: 725 square feet m2
1 King Bed
Suite

General

Dining table, Hair dryer, Digital TV service, Netflix, Square feet - 725, Number of bedrooms - 1, Laptop-friendly workspace, Square meters - 67.35, Number of living rooms 1, Ping - 20, Separate dining area, Streaming services, Deck or patio, No rollaway/extra beds, Smart TV, Desk, No cribs (infant beds), Separate sitting area, Bed count minimum 1, Bed count maximum 1
Junior Suite Pool
Room Size: 599 square feet m2
1 King Bed
Junior Suite Pool

General

Square feet - 599, Dining table, Number of bedrooms - 1, Laptop-friendly workspace, Number of living rooms 1, Separate dining area, Deck or patio, Location - ground floor, No rollaway/extra beds, Ping - 17, No cribs (infant beds), Separate sitting area, Freezer, Private plunge pool, Bed count minimum 1, Bed count maximum 1, Square meters - 55.65
Deluxe Pool
Room Size: 413 square feet m2
1 Queen Bed
Deluxe Pool

General

Square meters - 38.34, Square feet - 413, No rollaway/extra beds, No cribs (infant beds), Number of bedrooms - 1, Ping - 12, Laptop-friendly workspace, Private plunge pool, Bed count minimum 1, Bed count maximum 1
Deluxe
Room Size: 413 square feet m2
1 Queen Bed
Deluxe

General

Number of living rooms 0, Square feet - 413, Wheelchair-width doorways, Doorway wheelchair width (centimeters) - 200, Number of bedrooms - 1, Ping - 12, Laptop-friendly workspace, Square meters - 38.34, No rollaway/extra beds, Doorway wheelchair width (inches) - 78, No cribs (infant beds), Bed count minimum 1, Bed count maximum 1
Suite Plus Pool
Room Size: 725 square feet m2
1 King Bed
Suite Plus Pool

General

Dining table, Hair dryer, Digital TV service, Netflix, Square feet - 725, Number of bedrooms - 1, Room and bed type depend on availability check-in, Laptop-friendly workspace, Location - top floor, Square meters - 67.35, Number of living rooms 1, Ping - 20, Separate dining area, Streaming services, Furnished balcony or patio, No rollaway/extra beds, Smart TV, No cribs (infant beds), Separate sitting area, Private plunge pool, Bed count minimum 1, Bed count maximum 1
Deluxe Plus
Room Size: 413 square feet m2
2 Queen Beds
Deluxe Plus

General

Square meters - 38.34, Square feet - 413, No rollaway/extra beds, No cribs (infant beds), Number of bedrooms - 1, Ping - 12, Separate sitting area, Balcony, Bed count minimum 2, City view, Bed count maximum 2

FAQ's

Is this Eterna Tulum pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the Eterna Tulum have a swimming pool?

Yes, this Eterna Tulum has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Eterna Tulum?

Best-rates for the Eterna Tulum starts from $48 per night with includes Pool, Balcony/Terrace, Security/Safety, Bedding/Linens, Bar, Internet, Kitchen, Laundry, Air Conditioner, View, Ocean View, Transportation/Shuttle, Guest Services with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Eterna Tulum a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is not considered to be a family-friendly property. As reported by the owner or manager, the hotel has not specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Eterna Tulum wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Eterna Tulum has not specified they are wheelchair accessible. Likewise, there is not an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Eterna Tulum?

Based on the information reported by the owner or manager, the Eterna Tulum indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Eterna Tulum?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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Nightly rates from:
USD48
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