Hacienda Valentino | Hotel in San Cristóbal de las Casas

| 9.8 (31 Reviews) |  1 Bathroom
Santa Lucia Hotel | Hacienda Valentino

Hotel in Santa Lucia, San Cristóbal de las Casas

Along with a restaurant, this hotel has a bar/lounge and concierge services. WiFi in public areas is free. Additionally, a 24-hour front desk, tour/ticket assistance, and a garden are onsite.
Change of towels is available on request.
Hacienda Valentino offers 10 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and complimentary bottled water. These individually decorated and furnished accommodations include desks. Pillowtop beds feature premium bedding. 40-inch Smart televisions come with cable channels.

Bathrooms include showers, slippers, designer toiletries, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and hair dryers. In-room massages, change of towels, and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

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Amenities

Air Conditioner
Designated Smoking Area
TV
Balcony/Terrace
Accessibility
Bedding/Linens
Wellness Facilities
Fireplace/Heating
Restaurant
Bar
Toiletries
Guest Services
Breakfast
Child Friendly
Internet
Kitchen
Laundry

Facility Overview

Bathrooms
  • Towels
  • Shower
  • Hair dryer
  • Designer toiletries
Bedroom
  • Air conditioning
  • Pillow-top mattress
  • Bed sheets
  • Heating
  • Premium bedding
  • Blackout drapes/curtains
  • In-room massage
  • Electrical adapters/chargers
  • Individually decorated
  • Access via exterior corridors
  • Turndown service
  • Local maps
  • Guidebooks/recommendations
  • Iron/ironing board
  • Slippers
  • Laptop-friendly workspace
  • Safe
  • Individually furnished
  • Desk
Breakfast
  • Cooked-to-order breakfast available for a fee daily 7:30 AM–1:00 PM: MXN 45-250 per person
  • 1 restaurant
  • 1 bar
  • Free bottled water
  • Coffee/tea maker
  • Electric kettle
Parking
  • Airport shuttle on request
  • 24-hour roundtrip airport shuttle (surcharge)
  • No onsite parking available
Accessibility
  • Accessible airport shuttle
  • Hand-held showerhead
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible restaurant
  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lever door handles
  • Upper floors accessible by stairs only
  • Handrails in hallways
  • This property does not have elevators
  • Stair-free path to entrance
  • Well-lit path to entrance
Activities
  • Health/beauty spa
Entertainment
  • 40-inch Smart TV
  • Cable channels
General
  • Gift shop/newsstand
  • Water dispenser
  • English
  • Spanish
  • Designated smoking areas
  • Fireplace in lobby
  • TV in lobby
Guest Services
  • Turndown service
  • Change of towels (on request)
  • Luggage storage
  • Tour/ticket assistance
  • Daily housekeeping
  • Concierge services
  • Change of bedsheets (on request)
  • Multilingual staff
  • 24-hour front desk
Internet
  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi
Outdoors
  • Garden

Policies

Check-in
Check-in start time: 2:00 pm; check-in end time: anytime early check-in subject to availability minimum check-in age: 21
Check-out
A late check-out fee will be charged check-out before noon contactless check-out available late check-out subject to availability
Child Policy
Children are welcome. rollaway/extra beds are not available. cribs (infant beds) are not available.
Payment Policy
Fee for cooked-to-order breakfast: approximately mxn 45 to 250 per person airport shuttle fee: mxn 1400 per vehicle (one-way, maximum occupancy 4) pet fee: mxn 1000 per pet, per stay service animals are exempt from fees late check-out is available for a fee (subject to availability) the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.
Pet Policy
Food and water bowls are available pets allowed for an extra charge of mxn 1000 per pet, per stay service animals are welcome, and are exempt from fees welcoming dogs and cats only

Cashless transactions are available extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards, debit cards, and cash this property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Reviews

Jeremy
Dec 11, 2025 06:24:51 AM
Review Score:   10
Summary: We were having car troubles when we tried to check out, and the staff went above and beyond to help us. They found a mechanic for us, and they also reviewed the entire night of security footage to verify if anyone had tampered with our vehicle. They were so kind and helpful, and they allowed us to checkout late while we waited for our car to be repaired.
See All Reviews

Room Arrangement

Room Info Facilities
Standard Quadruple Room
Room Size: 248 square feet m2
2 Double Beds
Standard Quadruple Room

General

Pet-friendly room, Square feet - 248, Private bathroom, Number of bedrooms - 1, Ping - 7, Courtyard view, Square meters - 23, Bed count minimum 2, Bed count maximum 2
Standard Room
Room Size: 255 square feet m2
1 King Bed
Standard Room

General

Pet-friendly room, Private bathroom, Number of bedrooms - 1, Ping - 7, Courtyard view, Square meters - 23.7, Bed count minimum 1, Bed count maximum 1, Square feet - 255
Premium Room
Room Size: 291 square feet m2
1 King Bed
Premium Room

General

Ping - 8, Pet-friendly room, Number of living rooms 0, Private bathroom, Square feet - 291, Number of bedrooms - 1, Square meters - 27, Courtyard view, Bed count minimum 1, Bed count maximum 1, Number of bathrooms - 1

FAQ's

Is this Hacienda Valentino pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the Hacienda Valentino have a swimming pool?

No, this Hacienda Valentino does not have a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Hacienda Valentino?

Best-rates for the Hacienda Valentino starts from $143 per night with includes Guest Services, Internet, Laundry, Designated Smoking Area, Fireplace/Heating, Bar, Breakfast, Child Friendly, Air Conditioner, Balcony/Terrace, Wellness Facilities, Restaurant, Kitchen, Accessibility, TV, Bedding/Linens, Toiletries with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Hacienda Valentino a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 3 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Hacienda Valentino wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Hacienda Valentino has not specified they are wheelchair accessible. Likewise, there is not an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Hacienda Valentino?

Based on the information reported by the owner or manager, the Hacienda Valentino indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Hacienda Valentino?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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