IT Boutique Hotel & Restaurant | Hotel in Playa del Carmen

| 8.6 (487 Reviews) |  1 Bathroom
Zazil-ha Hotel | IT Boutique Hotel & Restaurant

Hotel in Zazil-ha, Playa del Carmen

This smoke-free hotel features 2 restaurants, an outdoor pool, and a bar/lounge. Free WiFi in public areas and free self parking are also provided. Additionally, a poolside bar, a rooftop terrace, and a coffee shop/cafe are onsite.
Change of towels is available on request.
IT Boutique Hotel & Restaurant offers 24 air-conditioned accommodations, which are accessible via exterior corridors and feature espresso makers and safes. Rooms open to patios. Each accommodation is individually furnished and decorated. Beds feature premium bedding. Flat-screen televisions come with cable channels. Bathrooms include showers and bathrobes.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desk chairs and phones; free local calls are provided (restrictions may apply). Hypo-allergenic bedding, irons/ironing boards, and hair dryers can be requested. Housekeeping is provided daily.


Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Amenities

Air Conditioner
Parking
Pool
TV
Wheelchair Accessible
Balcony/Terrace
Accessibility
Security/Safety
Sports/Activities
Bedding/Linens
Wellness Facilities
Spa
Restaurant
Bar
Guest Services
Breakfast
Internet
Kitchen
Laundry

Facility Overview

Bathrooms
  • Toilet paper
  • Towels
  • Bathrobes
  • Shower
  • Hair dryer (on request)
  • Shampoo
  • Soap
Bedroom
  • Hypo-allergenic bedding
  • Air conditioning
  • Premium bedding
  • Bed sheets
  • Individually furnished
  • Free local calls
  • Guidebooks/recommendations
  • Desk chair
  • Iron/ironing board (on request)
  • Individually decorated
  • Electrical adapters/chargers
  • Laptop-friendly workspace
  • Phone
  • Access via exterior corridors
  • Safe
  • Heated floors
Breakfast
  • Cooked-to-order breakfast available for a fee daily 8:00 AM–noon: MXN 220 per person
  • 2 restaurants and 1 coffee shop/cafe
  • Room service available
  • 1 poolside bar and 1 bar
  • Espresso maker
Parking
  • Free secured, covered self parking on site
Accessibility
  • Well-lit path to entrance
  • Elevator
  • Tile flooring in room
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible registration desk height (inches): 24
  • Elevator door width (inches): 47
  • Smooth flooring in room
  • Wheelchair-accessible pool
  • Wheelchair accessible (may have limitations)
  • Smooth flooring in public areas
  • Wheelchair-accessible registration desk
  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair-accessible lounge
  • Lever door handles
Activities
  • Theme parks
  • Beach access
  • Health/beauty spa
  • Beach yoga
  • Spa services
  • Outdoor pool
Entertainment
  • Cable channels
  • Flat-screen TV
General
  • Elevator
  • Front-desk safe
  • English
  • Spanish
  • Smoke-free property
Guest Services
  • Outdoor pool
  • Porter/bellhop
  • Luggage storage
  • Tour/ticket assistance
  • Multilingual staff
  • Wedding services
  • 24-hour front desk
  • Concierge services
  • Change of towels (on request)
  • Change of bedsheets (on request)
  • Daily housekeeping
Internet
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi
Outdoors
  • Outdoor furniture
  • Nature reserve
  • Rooftop terrace
  • Pool sun loungers
  • Patio
Spa
  • Body treatments
  • Aromatherapy
  • Massage - Swedish
  • Massage - hot stone
  • Facials
  • Massage - sports
  • Body scrubs
  • Body wraps
  • Massage - deep-tissue

Policies

Check-in
Check-in start time: 3 pm; check-in end time: midnight contactless check-in available late check-in subject to availability minimum check-in age: 18
Check-out
Check-out before noon contactless check-out available
Child Policy
Children 17 and younger are not allowed at this property. all guests older than 17 are welcome. rollaway/extra beds are not available. cribs (infant beds) are not available.
Payment Policy
Fee for cooked-to-order breakfast: approximately mxn 220 per person the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.
Pet Policy
Pets not allowed (service animals are welcome, and are exempt from fees)

Cashless transactions are available extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges safety features at this property include a carbon monoxide detector and a smoke detector special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards; cash is not accepted this property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Reviews

Andre
May 5, 2026 06:08:14 AM
Review Score:   8
Summary: Staff was excellent. Would advise them to get a mini fridge on the rooms though. Parking also very useful
See All Reviews

Room Arrangement

Room Info Facilities
Family Apartment
Room Size: m2
4 King Beds and Double Sofa Bed
Family Apartment

General

Bed count minimum 4, Number of bedrooms - 2, Wheelchair accessible, Bed count maximum 4, Number of living rooms 1, Separate dining area
Deluxe Plus
Room Size: 377 square feet m2
1 King Bed
Deluxe Plus

General

Number of bedrooms - 1, Ping - 11, Square feet - 377, Square meters - 35, Bed count minimum 1, Bed count maximum 1, City view
Superior Apartment, 1 King Bed with Sofa bed
Room Size: m2
2 King Bed and Double Sofa Bed
Superior Apartment, 1 King Bed with Sofa bed

General

Number of bedrooms - 1, Wheelchair accessible, Number of living rooms 1, Bed count minimum 2, Bed count maximum 2
Premium Room, 2 Queen Beds, Balcony
Room Size: 388 square feet m2
2 Queen Beds
Premium Room, 2 Queen Beds, Balcony

General

Balcony or patio, Minibar, Desk, Number of bedrooms - 1, Ping - 11, Laptop-friendly workspace, Balcony, Square meters - 36, Square feet - 388, Bed count minimum 2, City view, Bed count maximum 2
Deluxe Room
Room Size: 344 square feet m2
1 King Bed
Deluxe Room

General

Square meters - 32, Number of bedrooms - 1, Square feet - 344, Bed count minimum 1, Resort view, Bed count maximum 1, Ping - 10
Suite with Balcony
Room Size: 388 square feet m2
1 King Bed
Suite with Balcony

General

Minibar, Number of bedrooms - 1, Ping - 11, Room and bed type depend on availability check-in, Laptop-friendly workspace, Square meters - 36, Square feet - 388, Balcony or patio, Desk, Balcony, Bed count minimum 1, Bed count maximum 1, City view
Premium Room, Balcony
Room Size: 377 square feet m2
1 King Bed
Premium Room, Balcony

General

Balcony or patio, Minibar, Number of bedrooms - 1, Ping - 11, Balcony, Square feet - 377, Square meters - 35, Bed count minimum 1, Bed count maximum 1, City view

FAQ's

Is this Zazil-ha hotel pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at Zazil-ha hotel?

Check-in time for Zazil-ha hotel starts counting from 3:00 PM and check-out is until 12:00 PM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the Zazil-ha hotel have a swimming pool?

Yes, this Zazil-ha hotel has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Zazil-ha hotel?

Best-rates for the Zazil-ha hotel starts from $70 per night with includes Sports/Activities, Wellness Facilities, Internet, Laundry, Wheelchair Accessible, Bedding/Linens, Restaurant, Air Conditioner, Parking, Pool, TV, Balcony/Terrace, Accessibility, Guest Services, Kitchen, Security/Safety, Spa, Bar, Breakfast with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Zazil-ha hotel a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is not considered to be a family-friendly property. As reported by the owner or manager, the hotel has not specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Zazil-ha hotel wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Zazil-ha hotel is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Zazil-ha hotel?

Based on the information reported by the owner or manager, the Zazil-ha hotel indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Zazil-ha hotel?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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