Puerta del Cielo Hotel Origen Bacalar - Adults Only | Hotel in Chetumal

| 9.4 (493 Reviews) |  5 Bathrooms  10 Guests
Bacalar Hotel | Puerta del Cielo Hotel Origen Bacalar - Adults Only

Hotel in Bacalar, Chetumal

Facing the beachfront, Puerta del Cielo Hotel Origen Bacalar - Adults Only offers 5-star accommodations in Bacalar and features an outdoor swimming pool, garden and private beach area. The property has a bar, as well as a restaurant serving Local cuisine. The property provides a 24-hour front desk, airport transportation, room service and free WiFi throughout the property. The hotel will provide guests with air-conditioned rooms offering a closet, a coffee machine, a safety deposit box, a flat-screen TV, a terrace and a private bathroom with a shower. Puerta del Cielo Hotel Origen Bacalar - Adults Only has certain units with sea views, and every room comes with a balcony. All guest rooms at the accommodation are equipped with a seating area. Guests at Puerta del Cielo Hotel Origen Bacalar - Adults Only will be able to enjoy activities in and around Bacalar, like cycling. Chetumal International Airport is 23 miles away.

Puerta del Cielo Hotel Origen Bacalar - Adults Only is located in Chetumal.

This 14 Bedrooms Hotel is suitable for tourists and travelers. It has several amenities that would guarantee your comfort. These amenities include: Air Conditioner, Pool, Balcony/Terrace, and several others. This is a 5 star rated property and has over 493 reviews with the average score of 9.4 . Coming to Chetumal and needing a place to stay? Be it for work or for leisure, consider staying at this Hotel for your next visit, you will surely love it.

You can check the reviews and description of this 14 Bedrooms Hotel if you want to learn more about this place in Chetumal. These details are authentic, as they are provided by our partner, booking.com.

This Puerta del Cielo Hotel Origen Bacalar - Adults Only in Chetumal is well equipped and has all facilities that have been listed below. Please note that these details were shared to us by booking.com for the listed “Puerta del Cielo Hotel Origen Bacalar - Adults Only”. We solely rely on their shared details and are regarded as “accurate”. If you have any concerns about the information or accuracy describing this Hotel, please let us know.

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Amenities

Air Conditioner
Parking
Pool
View
Private Beach
Ocean View
Balcony/Terrace
Oceanfront
Transportation/Shuttle
Security/Safety
EV Charge Station
Business Services
Sports/Activities
Wellness Facilities
Spa
Restaurant
Bar
Guest Services
Entertainment
Breakfast
Internet

Facility Overview

Breakfast
  • Restaurant
  • Coffee house on site
  • Snack bar
  • Wine/Champagne
  • Breakfast in the room
  • Bar
Parking
  • Electric vehicle charging station
  • Free parking
  • Parking
  • Parking on site
  • Private Parking
Activities
  • Fishing
  • Snorkeling
  • Beachfront
  • Cycling
  • Massage
  • Private beach area
  • Canoeing
  • Beach
  • Diving
  • Spa/Wellness packages
  • Windsurfing
General
  • Safe
  • Non-smoking rooms
  • Smoke-free property
  • Air conditioning
  • Adults only
  • Wifi in all areas
Guest Services
  • Airport shuttle
  • Daily housekeeping
  • Meeting/Banquet facilities
  • Airport shuttle (additional charge)
  • Room service
  • 24-hour front desk
  • Invoice provided
Internet
  • Wifi
  • Free Wifi
  • Internet
Outdoors
  • Sun deck
  • Outdoor pool (year-round)
  • Outdoor pool
  • Terrace
  • Outdoor furniture
  • Garden
Security/Safety
  • CCTV outside property
  • CCTV in common areas
  • Fire extinguishers
  • Linens, towels, and laundry washed in accordance with local authority guidelines
  • Use of cleaning chemicals that are effective against coronavirus
  • Guests have the option to cancel any cleaning services for their accommodation during their stay
  • Thermometers for guests provided by property
  • First aid kits available
  • Process in place to check health of guests
  • Hand sanitizer in guest accommodation and common areas
  • Staff follow all safety protocols as directed by local authorities
  • Face masks for guests available
  • Cashless payment available
  • Physical distancing rules followed
  • All plates, cutlery, glasses, and other tableware sanitized
  • Delivered food covered securely
Spa
  • Beach chairs/Loungers
  • Beach umbrellas
  • Pool bar
  • Swimming pool
Transportation/Shuttle
  • Airport drop-off
  • Airport pickup

Policies

Check-in
The minimum age for check-in is 18
Cancellation policy
Partially refundable
Pet Policy
Pets are not allowed
License number: 010-007-002759/2024

Reviews

Value for money:
9.16
Location:
9.19
Staff:
9.82
Facilities:
9.5
Comfort:
9.72
Cleanliness:
9.69
Shelby
May 31, 2026 07:00:00 AM
Review Score:   6
USA
Reviewer Type: Couple
Travel Purpose: leisure
Positive: The property is situated on a beautiful spot in Bacalar.
Negative: The staff was not attentive, there were too many guests, it was impossible to get a lounger on the lagoon or next to the pool. We were moved rooms the ground level ones have no privacy.
Summary: Nice location, too many people.
See All Reviews

Room Arrangement

Room Info Facilities
Double Room with Garden View
Room Type: Double
Room Size: 40 m2
1 Queen bed(s) Bed
Double Room with Garden View

Bathroom

Towels, Bathrobe, Shower cap, Conditioner, Shampoo, Hairdryer, Shower, Private bathroom, Toilet paper, Bathtub, Free toiletries, Bathtub or shower, Walk-in shower, Toilet

General

Ironing facilities, Safe, Mosquito net, Iron, Trash cans, Air conditioning, Key access

Media & Technology

Telephone, TV, Flat-screen TV, Streaming service (like Netflix)

Outdoors

Terrace, Balcony, Outdoor dining area, Outdoor furniture

Living Area

Sitting area

View

Garden view, View

Bedroom

Wardrobe or closet, Linens

Kitchen

Coffee machine

Accessibility

Entire unit located on ground floor

Room amenities

Drying rack for clothing, Socket near the bed, Clothes rack, Non-feather pillow, Hypoallergenic pillow

Pool and Spa

Pool towels

Food & Drink

Bottle of water, Chocolate/Cookies

Physical distancing

Single-room AC for guest accommodation
Double Room with Lake View
Room Type: Double
Room Size: 40 m2
1 Queen bed(s) Bed
Double Room with Lake View

Bathroom

Towels, Bathrobe, Shower cap, Conditioner, Shampoo, Hairdryer, Shower, Private bathroom, Toilet paper, Bathtub, Free toiletries, Bathtub or shower, Walk-in shower, Toilet

General

Ironing facilities, Safe, Mosquito net, Iron, Trash cans, Air conditioning, Key access

Media & Technology

Telephone, TV, Flat-screen TV, Streaming service (like Netflix)

Outdoors

Terrace, Balcony, Outdoor dining area, Outdoor furniture

Living Area

Sitting area

View

Pool view, View

Bedroom

Wardrobe or closet, Linens

Kitchen

Coffee machine

Accessibility

Upper floors accessible by stairs only

Room amenities

Drying rack for clothing, Socket near the bed, Clothes rack, Non-feather pillow, Hypoallergenic pillow

Pool and Spa

Pool towels

Food & Drink

Bottle of water, Chocolate/Cookies

Physical distancing

Single-room AC for guest accommodation
Suite with Lake View
Room Type: Suite
Room Size: 60 m2
1 Full bed(s) Bed
Suite with Lake View

Bathroom

Towels, Bathrobe, Shower cap, Conditioner, Shampoo, Hairdryer, Shower, Private bathroom, Toilet paper, Bathtub, Free toiletries, Bathtub or shower, Walk-in shower, Toilet

General

Ironing facilities, Safe, Mosquito net, Iron, Trash cans, Air conditioning, Key access

Media & Technology

Telephone, TV, Flat-screen TV, Streaming service (like Netflix)

Outdoors

Terrace, Balcony, Outdoor dining area, Outdoor furniture

Living Area

Sitting area

View

Pool view, Lake view, View

Bedroom

Wardrobe or closet, Linens

Kitchen

Coffee machine

Accessibility

Upper floors accessible by stairs only

Room amenities

Drying rack for clothing, Socket near the bed, Clothes rack, Non-feather pillow, Hypoallergenic pillow

Pool and Spa

Pool towels

Food & Drink

Bottle of water, Chocolate/Cookies

Physical distancing

Single-room AC for guest accommodation
Superior Suite
Room Type: Suite
Room Size: 80 m2
1 Queen bed(s) Bed
1 Sofa bed Bed
Superior Suite

Bathroom

Towels, Bathrobe, Shower cap, Conditioner, Shampoo, Hairdryer, Shower, Private bathroom, Toilet paper, Bathtub, Free toiletries, Bathtub or shower, Walk-in shower, Toilet

General

Ironing facilities, Safe, Mosquito net, Iron, Trash cans, Air conditioning, Key access

Media & Technology

Telephone, TV, Flat-screen TV, Streaming service (like Netflix)

Outdoors

Terrace, Balcony, Outdoor dining area, Outdoor furniture

Living Area

Sitting area

View

Sea view, Lake view, View

Bedroom

Wardrobe or closet, Linens

Kitchen

Coffee machine

Accessibility

Upper floors accessible by stairs only

Room amenities

Drying rack for clothing, Socket near the bed, Clothes rack, Sofa bed, Non-feather pillow, Hypoallergenic pillow

Pool and Spa

Pool towels

Food & Drink

Bottle of water, Chocolate/Cookies

Physical distancing

Single-room AC for guest accommodation
Superior Suite with Sea View
Room Type: Suite
Room Size: 60 m2
1 Queen bed(s) Bed

Bathroom

Towels, Bathrobe, Shower cap, Conditioner, Shampoo, Hairdryer, Shower, Private bathroom, Toilet paper, Bathtub, Free toiletries, Bathtub or shower, Walk-in shower, Toilet

General

Ironing facilities, Safe, Mosquito net, Iron, Trash cans, Air conditioning, Key access

Media & Technology

Telephone, TV, Flat-screen TV, Streaming service (like Netflix)

Outdoors

Terrace, Balcony, Outdoor dining area, Outdoor furniture

Living Area

Sitting area

View

Sea view, Lake view, View

Bedroom

Wardrobe or closet, Linens

Kitchen

Coffee machine

Accessibility

Upper floors accessible by stairs only

Room amenities

Drying rack for clothing, Socket near the bed, Clothes rack, Non-feather pillow, Hypoallergenic pillow

Pool and Spa

Pool towels

Food & Drink

Bottle of water, Chocolate/Cookies

Physical distancing

Single-room AC for guest accommodation

FAQ's

Is this Bacalar hotel pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at Bacalar hotel?

Check-in time for Bacalar hotel starts counting from 3:00 PM and check-out is until 12:00 PM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the Bacalar hotel have a swimming pool?

Yes, this Bacalar hotel has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Bacalar hotel?

Best-rates for the Bacalar hotel starts from $186 per night with includes Air Conditioner, Pool, Balcony/Terrace, Oceanfront, Business Services, Parking, Private Beach, Ocean View, Transportation/Shuttle, Security/Safety, Guest Services, Entertainment, Breakfast, View, EV Charge Station, Sports/Activities, Internet, Wellness Facilities, Spa, Restaurant, Bar with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Bacalar hotel a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is not considered to be a family-friendly property. As reported by the owner or manager, the hotel has not specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Bacalar hotel wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Bacalar hotel has not specified they are wheelchair accessible. Likewise, there is not an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Bacalar hotel?

Based on the information reported by the owner or manager, the Bacalar hotel indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Bacalar hotel?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Check Hotel Availability
Nightly rates from:
USD186
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