While you're here, you can enjoy all the comforts of home and more, including a rainfall showerhead and free WiFi, as well as an LCD TV and a bidet. Other amenities include a Select Comfort bed, laundry facilities, towels, and slippers.
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Amenities
Air Conditioner
TV
Balcony/Terrace
Accessibility
Security/Safety
Business Services
Bedding/Linens
Wellness Facilities
Restaurant
Bar
Toiletries
Guest Services
Entertainment
Child Friendly
Internet
Laundry
Policies
Check-in
Check-in time starts at 2 pm late check-in subject to availability minimum check-in age: 18
Check-out
Check-out before noon
Child Policy
Children are welcome. rollaway/extra beds are not available. cribs (infant beds) are not available.
Payment Policy
Housekeeping is available for an additional fee credit card charges are subject to a surcharge of 1 percent the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.
Pet Policy
Pets not allowed
Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards, debit cards, and cash this property reserves the right to pre-authorize the guest's credit card prior to arrival.
Reviews
Paul
Dec 23, 2024 04:42:27 PM
Review Score:
8
Summary: Nice location in the old town, stayed here a few days whilst in Hanoi. Good value for money.
See All Reviews
Reviews
Paul
Dec 23, 2024 04:42:27 PM
Review Score:
8
Summary: Nice location in the old town, stayed here a few days whilst in Hanoi. Good value for money.
Paul
Dec 14, 2024 09:40:43 AM
Review Score:
8
Summary: Stayed a few times whilst in Hanoi. Good location, good price. WiFi is a bit hit and miss depending on what room you are in.
Ankush
Nov 16, 2024 02:22:46 PM
Review Score:
4
Summary: I'd avoid this hotel, it's not up to the standards. The only good side of this was location and wifi.
I informed them that I will be arriving early in morning and if that's ok to check in. Got message from hotel thats ok.
I go there there was receptionist didn't know that I was coming and thoght I would come at night 9pm.
I was asked to come back later. Somewhere around 11am got message that my room is ready.
I went there got checked in to room. I booked panoramic double room(balcony). Instead I was given queen room which felt like prison. When I notified to reception lady she was oppologetic and told me that room i booked in had leak and can not give any other room. Offered me 300k dong discount.
I had no choice but to take it as full refund was not available.
The room was not cleaned, bed, pillow and fridge had hair.
The bathroom hot water pressure is so bad you might want take cold shower. When you complain to receptionist she asked to WhatsApp her the problem.
Christine
Aug 10, 2024 06:02:31 PM
Review Score:
10
Summary: the front desk lady was so nice to us :)
Garzon
Aug 3, 2024 10:02:30 AM
Review Score:
8
Summary: The hotel is well-located. Despite it being in the middle of the city center, it is not a noisy room. So you can relax after a whole day tour. Cleanliness is ok. Just be sure that when the hotel says "we upgraded" your room, it is really for an upgraded one. It is not a room that they wanted to change you into because they hope to have more guests in the other rooms.
Sky
Apr 28, 2024 10:35:34 AM
Review Score:
8
Summary: Good
Rie
Apr 14, 2024 12:18:27 PM
Review Score:
6
Summary: The location of the hotel is very good.
Jose
Jul 5, 2019 12:07:05 AM
Review Score:
5
Summary: Checkin anytime, 24-hour checkin with prior advise. Staff are very helpful in finding your way around Hanoi.
Chelsea
May 14, 2018 11:19:42 PM
Review Score:
5
Summary: I don't normally leave reviews, but felt the need to for my stay at the Lotus. We recieved an unparalleled level of service which ive never seen before. The staff went out of their way to be as friendly and accommodating as possible. The owner actively sits down with you and asks you what you plan to do in Hanoi and offers advice and service. The staff smiles and greets you whenever you enter or leave. The place isn't without its flaws but at the price it's nothing to complain about. The tv was small but we only used it as background noise. My husband thought he smelled mold the first day (I did not) which he bought an air freshener the first day for. It evidently fixed the issue. The bed wasn't very soft, and the furniture was ikea level, but I didn't come to Hanoi to spend time in my hotel room. I've never before had a hotel owner give me his card and say if I ever got lost he'd personally come and pick me up.
Pat
May 13, 2018 02:26:54 PM
Review Score:
4
Summary: Good value hostel with very friendly staff and owner. Is more of a budget hotel really. Breakfast was very good!