Is this Grand Mercure Hanoi pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the Grand Mercure Hanoi have a swimming pool?

Yes, this Grand Mercure Hanoi has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Grand Mercure Hanoi?

Best-rates for the Grand Mercure Hanoi starts from $112 per night with includes Spa, Bar, Pool, Balcony/Terrace, Bedding/Linens, Restaurant, Child Friendly, Hot Tub, Kitchen, TV, Business Services, Wheelchair Accessible, Accessibility, Wellness Facilities, Internet, Air Conditioner, Parking, Guest Services, Breakfast, Laundry, Security/Safety, Fireplace/Heating with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Grand Mercure Hanoi a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 5 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Grand Mercure Hanoi wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Grand Mercure Hanoi is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Grand Mercure Hanoi?

Based on the information reported by the owner or manager, the Grand Mercure Hanoi indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Grand Mercure Hanoi?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Grand Mercure Hanoi | Hotel in Hanoi

Name: Grand Mercure Hanoi
Address: Hanoi, Hanoi, Vietnam, VN
Price range: Prices for upcoming dates start at $112 per night
Rating: 9.4

| 9.4 (113 Reviews) | 1 Bathroom

Hotel in Dong Da, Hanoi

Luxury hotel with 2 restaurants, 6-minute walk to Temple of Literature
Along with 2 restaurants, this smoke-free hotel has a full-service spa and an outdoor pool. Free WiFi in public areas and free self parking are also provided. Other amenities include 2 bars/lounges, a 24-hour fitness center, and a poolside bar.
Housekeeping is available on request.
Grand Mercure Hanoi offers 181 air-conditioned accommodations with minibars and safes. 50-inch flat-screen televisions come with digital channels. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include bathtubs or showers, bathrobes, slippers, and bidets.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include complimentary newspapers and complimentary bottled water. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding. Housekeeping is provided on request.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

Amenities

Air Conditioner

Parking

Pool

Wheelchair Accessible

Balcony/Terrace

Accessibility

Security/Safety

Business Services

Bedding/Linens

Wellness Facilities

Spa

Fireplace/Heating

Restaurant

Bar

Guest Services

Breakfast

Child Friendly

Hot Tub

Internet

Kitchen

Laundry

Facility Overview

Bathrooms

Bidet

Bathrobes

Bathtub or shower

Towels

Eco-friendly toiletries

Bedroom

Air conditioning

Blackout drapes/curtains

Hypo-allergenic bedding

Free cribs/infant beds

Bed sheets

Desk

Iron/ironing board

Desk chair

Eco-friendly cleaning products provided

Energy-saving switches

Connecting rooms available

Soundproofing

Free newspapers

Turndown service

Bulk dispenser for toiletries

LED light bulbs

Phone

Water-efficient showers only

Guidebooks/recommendations

Window screens

Safe

Electrical adapters/chargers

Laptop-friendly workspace

Slippers

Breakfast

2 bars/lounges and 1 poolside bar

24-hour room service

2 restaurants

Buffet breakfast available for a fee daily 6:00 AM–10:30 AM: VND 577500 for adults and VND 290000 for children

Paper towels

Free bottled water

Electric kettle

Coffee/tea maker

Minibar

Refrigerator

Parking

Onsite parking available only on request

Airport shuttle on request

Limited onsite parking (max 1 space per unit)

Free secured, covered self parking on site

24-hour roundtrip airport shuttle (surcharge)

Wheelchair-accessible parking available

Height restrictions apply for onsite parking

Accessibility

Wheelchair-accessible registration desk

Hospital bed available

Wheelchair accessible (may have limitations)

Wheelchair-accessible public washroom

Wheelchair-accessible spa

Wheelchair-accessible concierge desk

Elevator

Visual fire alarm

Doorbell and phone notification

Wheelchairs available on site

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

Lever door handles

Wheelchair-accessible path to elevator

Wheelchair-accessible parking

Wheelchair-accessible lounge

Wheelchair-accessible business center

Braille signage

Wheelchair-accessible restaurant

Activities

Full-service spa

Outdoor pool

Lifeguards on site

24-hour fitness center

Entertainment

Digital channels

50-inch flat-screen TV

General

Computer station

Meeting rooms - 3

24-hour business center

Conference center (4133 square feet of space)

Ballroom

Front-desk safe

Elevator

Free newspapers in lobby

Water dispenser

Lockers available

Banquet hall

French

Japanese

Chinese (Mandarin)

Vietnamese

Korean

English

German

No plastic coffee stirrers

At least 80% organic food

TV in lobby

Reusable cups only

Reusable tableware only

Biodegradable coffee stirrers

Local culture & ecosystem education

Smoke-free property

Humane treatment of captive wild animals

Double-glazed windows

No plastic drinking straws

Vegan dining options

At least 80% of food locally-sourced

At least 80% lighting from LEDs

Fireplace in lobby

Comprehensive recycling policy

Biodegradable drinking straws

No plastic water bottles

No plastic soda bottles

Vegetarian dining options

Guest Services

Outdoor pool

Highchair

Free cribs/infant beds

Soundproofed rooms

Fence around the pool

Laundry facilities

Refrigerator

Snack bar/deli

Porter/bellhop

Daily housekeeping

Wedding services

Tour/ticket assistance

Multilingual staff

Concierge services

24-hour front desk

Turndown service

Laundry facilities

Dry cleaning service

Luggage storage

Internet

Available in some public areas: Free WiFi

Available in all rooms: Free WiFi

Outdoors

Garden

Pool sun loungers

Free pool cabanas

Pool umbrellas

Lifeguards on site

Spa

Massages

Sauna

Hot tub

Body scrubs

Spa open daily

Body treatments

Body wraps

Facials

Steam room

Policies

Check-in

Check-in start time: 2:00 pm; check-in end time: anytime early check-in is available for a fee early check-in subject to availability minimum check-in age: 15

Check-out

A late check-out fee will be charged check-out before noon express check-out available late check-out subject to availability

Child Policy

Children are welcome. kids stay free! children stay free when using existing bedding. rollaway/extra beds are not available. free cribs (infant beds)!

Payment Policy

Fee for buffet breakfast: approximately vnd 577500 for adults and vnd 290000 for children airport shuttle fee: vnd 1800000 per vehicle (one-way, maximum occupancy 3) airport shuttle fee per child: vnd 1800000 (one-way), (up to 12 years old) early check-in is available for a fee (subject to availability) late check-out is available for a fee (subject to availability) the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.

Pet Policy

No pets or service animals allowed

Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges guests must contact this property in advance to reserve onsite parking safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed the name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation this property accepts credit cards, debit cards, and cash this property affirms that it follows the cleaning and disinfection practices of allsafe (accor hotels) this property reserves the right to pre-authorize the guest's credit card prior to arrival.

Reviews

Andrew

Jan 11, 2026 07:02:53 AM

Review Score: 10

Summary: Everything was great. The staff were exceptionally nice and helpful.

See All Reviews

Room Arrangement

Room Info	Facilities
Executive Room, 2 Twin Beds, Club Lounge Access (High Floor) Room Size: 344 square feet m² 2 Twin Beds	General Square meters - 32, Number of living rooms 0, Private bathroom, Number of bedrooms - 0, Square feet - 344, Bed count minimum 2, Number of bathrooms - 1, Ping - 10, Bed count maximum 2
Grand Deluxe, King Bed, High Floor Room Size: 344 square feet m² 1 King Bed	General Number of living rooms 0, Grab bar - in shower, Number of bedrooms - 0, Wheelchair-width doorways, Low-height counters/sink, Low-height desk, Hand-held showerhead, Square feet - 344, Grab bar - near toilet, Wheelchair accessible, Lowered locks/deadbolt, Number of bathrooms - 1, Ping - 10, Square meters - 32, Portable shower seat, Lowered electrical outlets in bathroom, Private bathroom, Braille signage, Height-adjustable showerhead, Low-height bed, Wheelchair-accessible bathroom vanity, Bed count minimum 1, Bed count maximum 1
Presidential Suite, Club Lounge Access Room Size: m² 1 King Bed	General Number of bedrooms - 1, Private bathroom (not in room), Bed count minimum 1, Number of living rooms 1, Number of bathrooms - 2, Bed count maximum 1
Deluxe Room, 1 King Bed Room Size: 344 square feet m² 1 King Bed	General Square meters - 32, Number of living rooms 0, Private bathroom, Number of bedrooms - 0, Square feet - 344, Bed count minimum 1, Bed count maximum 1, Number of bathrooms - 1, Ping - 10
Deluxe Suite, 1 King Bed, Club Lounge Access Room Size: 807 square feet m² 1 King Bed	General Square meters - 75, Number of living rooms 0, Private bathroom, Number of bedrooms - 1, Square feet - 807, Ping - 23, Separate sitting area, Bed count minimum 1, Bed count maximum 1, Number of bathrooms - 1
Grand Deluxe Twin Room, 2 Twin Beds (High Floor) Room Size: 291 square feet m² 2 Twin Beds	General Ping - 8, Number of living rooms 0, Private bathroom, Number of bedrooms - 0, Square feet - 291, Square meters - 27, Bed count minimum 2, Number of bathrooms - 1, Bed count maximum 2
Executive Room, 1 King Bed, Club Lounge Access (High Floor) Room Size: 344 square feet m² 1 King Bed	General Square meters - 32, Number of living rooms 0, Private bathroom, Number of bedrooms - 0, Square feet - 344, Bed count minimum 1, Bed count maximum 1, Number of bathrooms - 1, Ping - 10
Deluxe Twin Room, 2 Twin Beds Room Size: 291 square feet m² 2 Twin Beds	General Ping - 8, Number of living rooms 0, Private bathroom, Number of bedrooms - 0, Square feet - 291, Square meters - 27, Bed count minimum 2, Number of bathrooms - 1, Bed count maximum 2